HSBC PPI - Response query

[dreamer3000]

Hi all,

 

Just a quick one hopefully.

 

I did a sec 78-79 request to HSBC, to which they returned some T&C's (apparently correct at time of my account)

and an agreement that was usnsigned saying that after reasonable effort, they cannot provide a signed one at present.

 

The signed agreement shows a box which should be ticked if PPI was taken and a signature to authorise it but with there being no signed agreement, this wouldn't have been shown.

 

They also included a handful of printed statements which simply showed a balance, account number, credit limit and debit. No breakdown which would show if PPi was paid.

 

Now I don't remember ever having PPI info on my statements but it just kind of feels like I may be being bluffed.

 

Has anyone else come across this?

[dx100uk]

was this an SAR or a CCA request

 

dx

[citizenB]

IMHO you need to do a subject access request in order to obtain some properly detailed statements.

 

It will cost you £10.00 - they have 40 calendar days to comply with the request and you should receive at the very least - statements from the last 6 years, communication log/diary of events which should show any action taken on your account.

 

You will find a draft letter in the CAG library at the top of each screen.

[littlecraig]

Hi could someone please tell me the address in which to send the HSBC sar cover letter to,

And who to make the cheque out to.

Many thanks

Craig

[citizenB]

I sent my initial SAR request to this address.

HSBC Bank plc

P O Box 449

Salford

M5 4WQ

And received responses from the address below.

HSBC Bank plc

Harry Weston Road

Binley

Coventry

CV3 2TQ

If you want to make absolutely sure you are sending to the correct place - send to their Head/Registered office.

Make the cheque / postal order out to HSBC Bank plc

[dreamer3000]

Thank you. Not SAR. I will do that now. Thanks for your help.