Topcashback at it again

[letsmakeamark]

I am helping someone at the moment who has had some 5 transactions refused by topcashbacks team.

 

With the reason suspicious activity.

 

depsite openning a ticket etc they have had no joy.

 

At the last count topcashes system has closed the open ticket and no response.

 

The only option i can see for them is issuing a small claim.

 

The snag is where do i send the claim form ?

[citizenB]

Hmm, now there's a question. I have just been over their website and cannot find a postal address for them. I guess they must have a Registered Office somewhere - so Companies House might be a place to look. Alternatively they are registered with the Information Commissioner - so I wonder if you would find an address for their Data Controller on there ? Worth a try I guess ?

[Michael Browne]

www.topcashback.co.uk is owned and operated by

 

UKC Systems Ltd

LION BUILDINGS

8 MARKET PLACE

UTTOXETER

STAFFORDSHIRE

ST14 8HP

[citizenB]

[letsmakeamark]

Would it be an idea to write to them at this address or would it be easier just issuing against them ?

[citizenB]

Pre action protocol expects you to have attempted to resolve your complaint before issuing a claim.

 

Suggest you write to them under the heading of OFFICIAL COMPLAINT - set out your complaint and what you expect by way of resolution.

 

You could indicate that if your complaint isnt resolved within a certain period of time, you will be issuing a claim.

 

.

[letsmakeamark]

To date nothing from topcash. will be issuing against them.

[Old Cogger]

Topcash seem to be no good, 5 months on and waiting dispute sorted.

[letsmakeamark]

Complete and utter a__e wipes.

[letsmakeamark]

I was helping someone with this. After waiting ages a small claim was issued and topcash settled on a without prejudice basis.

[Old Cogger]

6 months and I am still waiting I remind them every month, I pointed theanniversary will be soon\\1

[citizenB]

I was helping someone with this. After waiting ages a small claim was issued and topcash settled on a without prejudice basis.

 

 

I am pleased that this was resolved

[letsmakeamark]

6 months and I am still waiting I remind them every month, I pointed theanniversary will be soon\\1

Issue a small claim. Sorts the wrangling out and you get paid.

[letsmakeamark]

For the future here is Topcashback's office number 01889562561. This will get you through to their management.

[Old Cogger]

sent complaint thru their site also asking if I was going to get an aniversary card in couple of weeks, as my complaint = non cash received is 1 year old then = no reply ignore that site if I were anybody on here they are full of Bull Shxt

Edited September 2, 2013 by Old Cogger

[letsmakeamark]

phone them and see what they say

[Old Cogger]

Thank you for getting in touch.

 

I'm afraid that there is virtually no likelihood that we will be able to recover the cashback that you have been expecting in response to this claim from the merchant, as it seems that our efforts to acquire a decision have been unsuccessful. We can, nevertheless, appreciate that you have been very patient in and co-operative in allowing your claim to progress through the pre-set channels of enquiry.

 

In such situations, we can employ our 'Fair Play' policy to help ensure that there are no ill feelings towards the parties involved, and to help ensure that you have not lost out too much as a result of these circumstances.

 

Can we please ask as to whether you would be prepared to accept half the cashback you have been requesting, as being paid from our own pockets? This will be made as what we refer to as a ‘Manual Offer’ that you can click a button to accept, and have the corresponding amount applied to your ‘Earnings’.

 

If you do choose to accept this, can we please re-iterate that this can only realistically be a one off, as we simply would go out of business if we were to settle all disputes of this type in this manner. In not charging anything for the use of our service we don’t make any huge profits, and we are of course very dependent on receiving any expected cashback from the merchant so that we can pass this over to you.

 

Please let us know your thoughts.

 

This has just arrived, so my thoughts were right about most so called suppliers on that site, take custom then run.

[cashbacklover]

I have been reading this thread with interest, thought I would add input to TCB reported statement about its profit level

 

These are the most recent figures that I am aware of

 

Accounts for the year to 31 Jan 2012 (figures in brackets are for the previous year):

 

TURNOVER £21,185,788 (£15,511,786)

Costs of sales £18,335,076 (£13,835,296)

GROSS PROFIT £2,850,712 (£1,676,490)

Admin expenses £1,252,329 (£684,470)

OPERATING PROFIT £1,598,383 (£992,020)

Interest etc £65,181 (£50,217)

Exceptional items £1,074,255 (£0)

PROFIT BEFORE TAX £589,309 (£1,042,237)

Corporation Tax £101,773 (£281,200)

PROFIT FOR YEAR £487,536 (£761,037)

 

The two directors received £318,500 in remuneration and dividends

[letsgetitsorted]

and here are their figures for their next filed reports

TURNOVER £30,839,725 (£21,185,788)

Costs of sales £26,498,878 (£18,335,076)

GROSS PROFIT £4,340,847 (£2,850,712)

Admin expenses £3,620,405 (£1,252,329)

OPERATING PROFIT £720,442 (£1,598,383)

Interest etc £67,271 (£65,181)

Exceptional items £0 (£1,074,255 )

PROFIT BEFORE TAX £787,713 (£589,309)

Corporation Tax £202,232 (£101,773)

PROFIT FOR YEAR £585,481 (£487,536)

 

The two directors received £294,880 in remuneration and dividends

[marcosa]

For the future here is Topcashback's office number 01889562561. This will get you through to their management.

 

please do not use tis number is a wrong one and belongs to Uttoxeter Racecourse

[Old Cogger]

you can bet on that then?

[cashbacklover]

Topcashback - Accounts to 31/01/2014

 

Revenue increased from £30.8m to £37.5m

- Cashback paid out = £32.8m

- Dividends of £1.4m paid to the 2 directors

- £255k paid in corporation tax

- Admin overheads steady at £3.6m. 90 Staff as at 31 Jan