How to claim my PPI back - Independent Finance Corporation Ltd

[Clare1981]

Hi all!

 

Really needing help here. I have no idea where to start

 

We had a loan with First National (Part of GE Money) about 7 years ago, I have just rang them and they told us we did indeed pay PPI on the loan. She said she couldnt do anything about it as it was sold through another company, Independent Finance Corporation LTD.

 

So what now? She said we paid £1200

 

Id be so very grateful if someone could point me in the right direction. Thank you!

[ims21]

Have you got your agreement?

 

Does it say that it is regulated under the CCA 1974?

[Clare1981]

I dont have an agreement, we moved house just after settling the loan and the paperwork either got lost or thrown out

[ims21]

Probably best to SAR GE for everything to do with the loan.

 

Using the template in the CAG library, add a line that says that it is to include copies of all ad any agreements you have had with them.

 

From the data that comes back you should be able to calculate the claim amount.

 

You should always take up your complaint with the lender first and exhaust that avenue...not on the phone but in writing.

 

You will also need a copy of the fos Consumer Questionnaire which is available from the fos website.

[Clare1981]

Ok... Im lost already! Maybe it would be easier for me to go through one of the companies and pay them a percentage. Looks like this could get very complicated

[ims21]

Good grief....don't go anywhere near a claims company!

 

They can do nothing for you that you cannot do for yourself.

[BankFodder]

You can do it yourself.

The most important thing is to decide who to claim against. Who were you paying the PPI premiums to? They will be the people to go for.

If it is GE Money - then don't worry that they are trying to fob you off. You go against them anyway. Don't trust them and don't trust anyone else in the PPI game.

Also don't trust claims management companies. They will take a large proportion of your money for doing very little. Once you have decided to claim against, most of the job is done. Don't take no for an answer

[Clare1981]

Im not sure. The loan was with First National so Im guessing it was paid to them but they arent the ones that sold it to us so said we can't make a complaint to them?

 

We have already started the process with a claims company but thought Id look here and am now wondering if we could cancel and do it ourselves.

 

We have other companies too, about credit card companies and a bank loan. We dont have account numbers for the loan and Ive phoned HSBC who were less than helpful.

 

Are there letter templates I can just print off and send out?

 

Thank you!

[ims21]

Have a look at the T&Cs of your contract with the CMC and if you have only just appointed them then you should be in the permitted cancellation period. If so, cancel them by phone and then bak up that cancellation in writing.

 

GE took over the First National business so they will be your initial target.

 

I would send a Subject Access Request to each lender so that you can get as much detail on each account that you can. There is a template for SAR in the CAG library, the link to which is at the top of every CAG page in green. Add a line to end of the SAR letter to say that this is to include copies of all and any agreements you have ever had with them or any company which they have taken over.

 

Cost for each SAR is £10 and they will have 40 days to comply.

 

Then as per my previous post.

 

ims

[Clare1981]

Thank you. I'll try phoning tomorrow but not sure I can afford £10 per company right now, we are dealing with about 6 companies. Is there any other way to get the information? I have account numbers for most apart from a loan with HSBC where I don't have anything at all and they wouldn't even give me the account number without me giving them an 8 digit telephone banking number from 5 years ago!!

[ims21]

You don't have to do them all at once.

 

Start with maybe an easy one and then move on from there.

[Clare1981]

Ok, good idea. So you think I should tackle GE money even though they said they couldn't do anything as they didn't sell it to me? Can I skip the SAR? They have already told me I paid PPI on this loan? Thank you x

[ims21]

If it were me I'd not try and do any of this on the phone.

 

fos questionnaire (available from the fos website) an ideally a spreadsheet showing the claim amount and the interest.

 

If you know the dates of payment and the proportion of ppi to the total loan then you may not need to SAR them.

 

Always start your written reclaim with the company who you paid the premiums to.

[Clare1981]

Ok Ive cancelled the claims company!! Eeeek! Ive got my SAR ready for this particular claim, Ive rang GE money for the correct address. So I send it and then wait? What sort of information are they going to send me? What's the next step?

 

I dont have a cheque book so should I get a postal order? Or I can ask my Mum to write me a cheque? Do I just make it payable to GE Money?

 

Thank you so much for your help so far

[ims21]

Ok Ive cancelled the claims company!! Eeeek! Ive got my SAR ready for this particular claim, Ive rang GE money for the correct address. So I send it and then wait?

 

They will have 40 days to comply an send you all the data they have on you

 

What sort of information are they going to send me?

 

They are supposed to send everything they hold on you in the way of personal data

 

What's the next step?

 

When you have the data you move on to preparing your claim

 

I dont have a cheque book so should I get a postal order? Or I can ask my Mum to write me a cheque? Do I just make it payable to GE Money? Either and yes

 

Thank you so much for your help so far

 

ims

[Clare1981]

Ive been told to make my claim through these people but GE Money could only give me the name, they have no contact details and I cant find anything on google.

 

Its a long shot but dont suppose anyone knows an address or a phone number even?

 

Thanks in advance

[ims21]

Two threads merged.

 

Please keep to this one thread for your GE/IFC PPI claim

[freakyleaky]

Telephone: 01603 750 750

Fax: 01603 750 999

Web: http://www.centraltrust.co.uk

[freakyleaky]

The atrium, st. Georges street

nr3 1gt norwich, norfolk

[ims21]

IFC are no longer around.

 

Get a written claim in to GE and if they reject then it may be necessary to track down the underwriter.

 

Cross the bridges as you come to them though.

[freakyleaky]

http://www.consumeractiongroup.co.uk/forum/showthread.php?134899-Mis-sold-PPI-GE-MONEY-FIRST-NATIONAL-INDEPENDENT-FINANCE-CORP

[Clare1981]

Telephone: 01603 750 750

Fax: 01603 750 999

Web: http://www.centraltrust.co.uk

 

Thank you. I did try this but the man said he'd never heard of IFCL

[freakyleaky]

From what I can see they are now called Central Trust or similar.

You shouldn't really bother with them as yet.

Put your claim in to GE and see what they say.

[Clare1981]

IFC are no longer around.

 

Get a written claim in to GE and if they reject then it may be necessary to track down the underwriter.

 

Cross the bridges as you come to them though.

 

Thanks... I have already been told by GE money that Ill need to make a complaint to IFCL so just trying to be prepared, I dont have a lot of time to do this sort of thing so thought Id get as much done today as I can.

 

Thank you everyone for your help so far. This site is amazing!

[ims21]

Thanks... I have already been told by GE money that Ill need to make a complaint to IFCL so just trying to be prepared, I dont have a lot of time to do this sort of thing so thought Id get as much done today as I can.

 

Thank you everyone for your help so far. This site is amazing!

 

Yes and you have been doing this on the phone.

 

Always start with the lender in writing because if you need a paper trail down the line then you have it.

 

It is easy to fob people off on the phone because people tend to believe what they are told.