Virgn Media and poor picture quality.

[transient]

What I would ultimately like to know is if I can get some recompense for these issues.

 

Issue initially reported on the 27th May regarding poor picture quality on only the following channels.

 

ITV1+1 and ITV1HD Channels ITV2/3 and 4 are fineIt also occurs on Channel4+1 and Channel4 HD but not E4 or E4+1

Since reporting it on their site I was contacted by a rep and not sure what they done but been fine since.

In the last two days it has reaered its ugly head its absolutely horrendous, trying to watch the French Open Fnal on ITV 1 and again poor been likes this for a few days now.. This is obviously not an issue with my TV nor my box as this is only occuring on ITV1/ITV1+1 and ITV HD.and also seems to be a common issue with others on the virgin forum for other subscibers around the country, there doesnt seem to be a geographical link.

 

I trade a lot on sports and at present I cannot trade if I cannot watch the sport without such distortion. Further to this Spain v Italy is on later and my home team of Ireland v Crotia, both games that I will trade on and more so want to see my country play and I am obviously not going to be able to do this, nor does it look like I will be able to watch half the games of the Euros now. Not only is it effecting a side income of mine but more importantly is destroying my enjoyment of a sport I love and am incapable of watching.

 

He is some pictures for you hope you enjoy them like I am enjoying the tennis!

27th May pictures:

http://imageshack.us/photo/my-images/801/img00004201205272005.jpg/

http://imageshack.us/photo/my-images/36/img00005201205272005.jpg/

And todays tennis pictures

http://imageshack.us/photo/my-images/850/img00014201206101415.jpg/

http://imageshack.us/photo/my-images/221/img00022201206101417.jpg/

http://imageshack.us/photo/my-images/401/img00021201206101417.jpg/

http://imageshack.us/photo/my-images/710/img00012201206101404.jpg/

 

 

Any help appreciated

[rebel11]

Hi trans

 

Have you tried using their forums, it does sound strange that it improved when they did something at their end.

 

http://community.virginmedia.com/

[transient]

Hi rebel, yes I reported it there before posting here. on both occasions. Seems to be many people posting the same thing over the course of the last 4-6 weeks and all mentioning the same channels which is indicative it is definately an issue there end. I am aware I cannot expect anything from my sports trading but more so from their lack of service for what I am paying for. They said they would look at my account and that was the intial response but whether they done anything is another matter,

[rebel11]

Hi trans

 

Write a Formal Letter of Complaint mark it as such, explain whats happened, how they have let you down (tell them you have posted images on a lot of consumer sites, send them the images) tell them what you want them to do, i.e. a) fix the problem, b) refund your payments for however long it's been happening.

 

Send it to:-

 

Neil Berkett, Chief Executive

neil.berkett@virginmedia.co.uk

 

Some tips:- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

 

If your on Twitter, send them a nice Tweet, they'd love to hear from you:- http://twitter.com/#!/virginmedia

If your on Facebook, send them a message:- http://www.facebook.com/virginmedia

[transient]

Thanks rebel thought as much very difficult though to quantify how much it has disrupted though, suppose that was what I was looking for.. Shall do that and see what they come back with. Shall post back so others know the result

[transient]

yeah there seems to be a lot of this especially with live broadcasts. I updated my thread on virgin yesterday and still no response, its like they choose what to respond to on their forum, shall call them tomorrow now, poor poor CS