Hastings - Nationwide poor quakity repair

[Dadford]

My vehicle had front end damage, some visible to me some not. Hastings arranged for the vehicle to be taken to Nationwide Crash Repair on a Wednesday, this didn't happen till pm on the Thursday. A day off work for no reason.

 

I was left with a vehicle with a flat spare tyre. It took over a week and several calls to get this sorted.

 

When I was informed my vehicle was ready, I said I couldn't take delivery till 3.30pm, and was told it would have to driven to me as the transport drivers would be over on their miles/times. But any fuel used would be replaced, it wasn't.

 

On delivery I pointed out the bonnet wasn't closed properley and wouldn't close, the driver called Nationwide who said they passed it so I would have to speak to Hastings. I have done time and time again, both Hastings and Nationwide are saying I need to speak to the other. They are saying a cheaper bonnet had to be used to make the repair economicle. This would be fine if it actually fit.

They also replaced a headlight. The bonnet touches the seal on this headlight but I can put my hand between the bonnet and other headlight. Either the bonnet is fitted incorrectly or just the wrong size, or the headlight is in the wrong place.

 

The fact that the bonnet would lock should be reason enough to get this sorted.

 

The drivers door had to have paint work done, some bare metal is showing.

 

Since the accident, the steering wheel is slightly out of line, apparently I should have reported this at the time. I didn't notice at the time. Hastings said they would arrange an inspection. Today I was called by Hoopers Engineers who had been give the job of inspcecting the steering. They told me I would have to arrange for a garage with a ramp for them to use. I don't have time to do this and as a Fully Comprehensive customer an absolutley astonished I was asked.

 

I am due to go on holiday in 3 weeks, where I have to drive on the motorway, not even thinking of the steering, I am woried about the bonnet coming open, also water getting in the gaps.

 

This needs sorting ASAP.

Edited May 10, 2012 by Dadford

[Dadford]

Thats poor quality repair, Hastings are infecting my spelling.

[Dadford]

Do I need to direct to the Hastings rep that views this site or do they pick up on new complaints?

[Hastings Direct. Joe - Soc]

Hi Dadford, Thank you for taking the time to post about your experience. I am sorry to hear that you are unhappy with the service received. I understand that my colleague has picked up your message and requested that you send some details of your policy in for us to investigate. If there is anything that I can do to help please let me know at socialmedia@hastingsdirect.com thanks, Jamie.

[Dadford]

I have been contacted by Nationwide, but as I was unable to take notes and driving (on hands free) I 'm not totally sure of what is happening next. I have to call them back tomorrow with the phone number for Hoopers. The are going to look at the bonnet and "resolve it one way or another" but commented you would not authorize any better quality part?

 

After tomorrows calls I will update, and I haven't heard from your colleague Jamie.

[Dadford]

Car returned to me today.

 

Inspection said steering un related to accident.

 

Paint on door done.

 

Bonnet/headlight removed refit and all in line. Bonnet needs a slam to close but it actually closes and I can't get my hand between the bonnet and one headlight.

 

No mention of the fuel that was never replaced.

 

A lot of unnecessary heartache.