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auto-direct - Defaulted because i moved Bank DD


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My car insurance (auto-direct) Direct Debit bounced because I've moved bank accounts.

 

I called my car insurance place to let them know of my new account. They said "No, we must receive payment before we can change bank details to new ones"

 

I said, "Right so i must pay with cash now and direct debit afterwards" she agreed.

 

My account got tried a second time for the money. I called and said "Look, cancel those details, they dont work or exist and my banks charging me and wai for me to pay in cash" They said no.

 

Anyway, my account has been tried again and a default notice has come through the door today saying I owe over £300 and must pay in full.

 

Can they do this when I have repeatedly said I don't have that bank account anymore?? I'm not made of money and will pay by card tomorrow when I get paid but theres no need to screw my credit rating when I have been communicating with them to resolve.

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  • dx100uk changed the title to auto-direct - Defaulted because i moved Bank DD
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