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The great Swintons rip off


dadagirl
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We have just been charged a huge £155.00 cancellation fee by Swintons after only having our insurance with them for 2 weeks despite being told it would only be £50.00! The assistants in our local branch were rude, unhelpful and [edit]. Their answer to every question I asked was "it's company policy" as if that made a stupid policy correct. It seems they can charge what they want and when they are holding your money, there's absolutely nothing you can do about it. I am furious and will never, ever use them again. I am writing to the FOS now.

Edited by honeybee13
Removing potentially contentious terms.
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