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GlenDB7 v MBNA


GlenDB7
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Response letter received on the 5/10/06.

It yarns on about how there charges are an integral part of the terms and conditions blahdy blahdy blah......

.....On this occasion, we have provided the information to you free of charge; therefore, your cheque for £10.00 has been credited to your account.....

.....We do value your custom and so we would like to resolve this matter. I have therefore credited your account with a goodwill payment of £90.00 on the basis that this is in full and final settlement of your complaint.

 

The next page lists £185 worth of charges, signed Steve Bailey (Head of Customer Advocate Office)

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