@thameswater Been overcharged for water

[bubbles500]

Hi,

 

Does anyone know what the score is with being overcharged for water rates. I've been with Veolia for the past 12 years have lived at a smaller property for the last 11 years with myself and 2 kids was paying a non metered standard charge - new property since July last year with 1 extra person living with me and I am paying far less and on a water meter.

 

I have just emailed Veolia with my complaint basically stating that I was paying far too much before moving last year, smaller property with only 3 occupants. It would be most grateful if someone knows about claiming back monies owed and how far back can you go with utility bills.....Thanks

[greasmonkey]

you wasnt on a meter at old house so you would have been charged on ratable

value you should have had meter at old house for you to pay less they dont owe

you any money

[bubbles500]

you wasnt on a meter at old house so you would have been charged on ratable

value you should have had meter at old house for you to pay less they dont owe

you any money

 

Just because I wasn't on a meter at my old house doesn't mean that the water company can charge an over inflated price.

[greasmonkey]

as i said above water is charged on your ratable value

all the same houses were you lived will have been charged

the same amount are all the houses were you now live on meters

if not ask one not on a meter how much they pay

[bubbles500]

as i said above water is charged on your ratable value

all the same houses were you lived will have been charged

the same amount are all the houses were you now live on meters

if not ask one not on a meter how much they pay

 

 

I have asked quite a few friends who live nearby, some are on meters and some are not. The ones on meters are paying far less they also have 4/5 occupants in their household.

The ones who are not on a meter who have 4 occupants are paying quite alot more. My argument is my old address was a smaller property their was only myself and 2 young kids, I

am now in a bigger property with an extra occupant and i'm paying far less, so my understanding is if you're not on a meter the water companies can charge and over inflated standing charge

and that is what i'm challenging because what i was paying in the past i was defernately not using that amount of water/sewerage so why shouldn't i claim back some money.