Hi, I moved from one HA to another HA. I was on at the time full housing benefit and gave my notice to the HA and to the Council at the same time. The cross over with Housing Benefit was all correct at the time, I did everything with accordance to the HA and the Council. My Tenancy agreement only stated to take all personal possessions and rubbish, that's all. There was no mention in the Tenancy regarding removal of carpets. Lot's of old Tenants that lived where I used to had moved to over the years and they never lifted a carpet up or was chased for monies owed. I did everything that was stated in my Tenancy.

Thanks Stu007, I followed the clause in the Tenancy agreement, which was not very detailed in regards to moving. I will ask (if it comes to it) for them to send me a copy of my old Tenancy agreement that I signed in 2000 especially if they start splitting feathers. I have an independent witness who helped me tidy my old flat before I left. Personally I think the HA has always been in trouble financially they are probably trying to re-coupe monies with not just myself but other past Tenants. I just think chasing me 3 years down the line is unacceptable.

I received a letter yesterday from Medina Credit chasing monies to the tune of £328.90 for my old property address which I vacated back in July 2011. They did not state what it was for just saying that they are acting on behalf of Mount Green Housing Association regarding an outstanding debt. I cannot understand what it is for as when I was living there nearly 3 years ago I was a single mother with 2 children and on full housing benefit, so I know it's nothing to do with rent arrears. I left my flat clean and tidy, even the tenancy agreement stated that the tenant is to remove all personal possessions and rubbish, which I did. The only thing I left behind was my carpets (which were in good condition). To be honest I physically could not pull up carpets 2 floors up and dispose of, however I do think it's a cheek that the Housing Association have not contacted me in nearly 3 years and passed this straight on to a debt collector. I have emailed the housing association asking for proof of this debt, so I wait for the response but going on past experiences with them they are totally incompetent and make mistakes all the time. I didn't know if there was a time frame to chase money when you vacate a property because 3 years is ridiculous. The housing association have not followed any protocols at all when chasing money, so just wondering where I stand really any help much appreciated

I have asked quite a few friends who live nearby, some are on meters and some are not. The ones on meters are paying far less they also have 4/5 occupants in their household. The ones who are not on a meter who have 4 occupants are paying quite alot more. My argument is my old address was a smaller property their was only myself and 2 young kids, I am now in a bigger property with an extra occupant and i'm paying far less, so my understanding is if you're not on a meter the water companies can charge and over inflated standing charge and that is what i'm challenging because what i was paying in the past i was defernately not using that amount of water/sewerage so why shouldn't i claim back some money.

Just because I wasn't on a meter at my old house doesn't mean that the water company can charge an over inflated price.

Hi, Does anyone know what the score is with being overcharged for water rates. I've been with Veolia for the past 12 years have lived at a smaller property for the last 11 years with myself and 2 kids was paying a non metered standard charge - new property since July last year with 1 extra person living with me and I am paying far less and on a water meter. I have just emailed Veolia with my complaint basically stating that I was paying far too much before moving last year, smaller property with only 3 occupants. It would be most grateful if someone knows about claiming back monies owed and how far back can you go with utility bills.....Thanks