Cambridge Sciences / AndroidTablets UK problem on Amazon

[Surfer01]

With electronic goods there is a two year warranty as per an EU directive. I would get a refund and shop elsewhere.

[Surfer01]

We are also having an issue with a buyer on Amazon where the goods delivered looked new, but were definitely second hand on plugging in as the unit had been "named". Is this a new trait with Amazon. Seller never even question the return and refund.

[Surfer01]

I am pretty sure that I read that under the Distance Selling Regulations, if the item is faulty, postage is the responsibility of the seller and not the consumer. If the item was being returned because you did not like it, then you pay!

Refunds

On the cancellation of a contract, any sum paid by the consumer must be repaid as soon as possible and, in any case, within 30 days of cancellation. The full price paid for the goods must be refunded and this includes the cost of delivery of the goods to the consumer.

In certain circumstances the supplier may charge the consumer for the cost of the supplier recovering the goods (e.g. where the consumer fails to return them). To do so, the contract must specify that the consumer is under an obligation to return the goods if he or she cancels the contract and the consumer gets notice of this in advance as part of the written confirmation relating to the right to cancel. The costs cannot be passed on to the consumer where the goods are returned because they are faulty or do not comply with the contract for some other reason.

Where the supplier wishes to send substitute goods (e.g. where the original goods ordered are not in stock, but similar goods are available), the supplier must have provided for the possibility of sending substitute goods in its contract and in the case of the consumer cancelling the contract and returning the goods, the supplier must bear the cost of such return.

 

Have a read here

[Surfer01]

So Quality Stores are actually

 

CAMBRIDGE SCIENCES LIMITED

 

8b Thames Street

Sunbury-On-Thames

Middlesex

United Kingdom

TW16 5QP

 

seems the one and only director is KELECHUKWU OHUIZU UWAEGBUTE. This company only opened in March 2011 so no real track record. See here for more details.