O2 ... call me crazy

[ravesafe]

i could not pay my phone bill this month. i rang O2 and offered to pay it when i get paid at the end of the month but they refused and cut me off.

 

i could not pay for their services, so they did not provide me with the service.

 

do i still have to pay last months bill if they did not provide me with any service e.g. calls and texts?

 

i will have paid for something i could not use.

 

many thanks

 

RS

[my-spirit-soars-free]

A general principle of contract law is that the other party cannot be put into a better position by a breach of contract.

 

I would therefore say that they cannot charge you the full months bill, as I assume that includes an allowance of a certain number of minutes "free", etc? They also cannot charge you the "profit" element.

 

However, they can certainly charge you any part of the bill that relates to any handset they may have supplied up front.

 

 

I suspect that they won't be keen to tell you how much is apportioned to each part

[ravesafe]

thank you my spirit. i have been paid today so will ring them asap.

 

i am sure they will state that it is in their t's&c's that i have to pay the full amount but i'll give it a go!

 

will keep you posted.

[ravesafe]

update:

 

just been chatting to the online chat customer service agent. i have explained my argument and they have lifted bar on my phone.

 

they are not prepared to talk to me about my bill online as i prosume it will all me documented and have been told to ring customer services.

[ravesafe]

currently on the phone to a very rude lady, i am on hold whilst they find the part of the terms and conditions that states i have to pay the full bill.

[ravesafe]

have been shown the terms and conditions online which state that i have to pay regardless of not being able to use their services.

 

they have profited by me not being able to pay my bill and not being able use their services

 

been with them since 2004, never missed a payment. they have over charged me for things in the past and when i am in financial dificulty for one month they screw me over. i'm leaving them as soon as i can

[my-spirit-soars-free]

Their terms and conditions are not relevant, they cannot change basic contract law.

 

Having said that, it is probably not worth arguing - and when you decide to leave them, watch how quickly they suddenly become helpful.