Replacement Parts Guarantee (How Long Should This Be?)

[Spinster]

Hello All, It has been some time since I have needed your help.

 

I have sent my welder back to the manufacturers as it has just stoped working (actually the case gives you an electric shock!!)

 

Comes with a 2 year warantee that unfortunately has not long expired... anyhow they have offered to repair it for me at a cost wich roughly works out half the price of a new welder...

 

Heres my question: How long shoulf this be re-guaranteed for once the repair has been completed.

I say repair, but they are actually replacing the main board with a "new" one.. So I assumed 12 months but they have told me 90 days.

 

Is this correct?

 

 

I know I can push around over this 6 year clause thingy-ma-bob but I just want to know how long the replacement should last.

 

 

Thank you for all you comments & time.

 

SPINSTER

[dx100uk]

hangon

 

warranty has nothing to do with this

 

if the unit has failed

 

then under SOGA

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaataglance

they should repair it FOC

 

not charge you!

[Spinster]

Thanks DX I will take it down this route then. But for the record how long should a repair / replacement part be gurenteed for?

 

SPINSTER

[dx100uk]

same applies

 

if they repair the unit then it should last for a 'resonable' time

 

you need to read up on SOGA.

 

sadly SOOOOOOO many people think after the warranty has expired its time to bin things.

 

dx