Vanquis Bank Account Services FREEPOST Address

[trotskyicepick]

I need to send documentation to Vanquis Bank in order to restart my Repayment Option Plan (they told me what I'd sent previously wasn't valid). Unfortunately they didn't bother to remind me what their account services address is (and I've subsequently forgotten).

 

I know it's a FREEPOST address but they obviously don't advertise what it is on their web site. I need to know urgently else they are going to start ripping me off again with interest/overdue payment/over limit charges, plunging me further into the mire.

 

It would also probably be the correct address for me to send a CCA request to also.

 

Thanks for a fabulously useful (and probably life saving) web site. I've learn't quite a bit about my consumer rights from here.

 

TIA

Andrew

[ukaviator]

You should send this paperwork recorded delivery. This will provide a signature which you can use if they say they haven't received the documents. Have you filled in an income and expenditure form and asked them to freeze interest? The address I have here is:

 

Vanquis Visa Card

Customer Services

 

PO Box 399

Chatham

ME4 4WQ

Edited November 13, 2011 by ukaviator

[trotskyicepick]

Hi ukaviator, thanks for the quick reply. That address I already have, it's the address I normally send payments to. I haven't actually filled in any forms as such, I've been on their repayment option plan for 3 months which basically means all interest and other payments are frozen for that period. I now need to reactivate this, and sent them documentation which they say is not recent enough, but they haven't bothered to remind me of their account services address, this is different from customer services and is a freepost address.

 

If needs be I could send documents to the customer services address recorded delivery and leave it to them to make sure everything gets to the relevant department.

 

Thanks Again

Andrew

[citizenB]

Thread moved to General Consumer Issues

[alexd00]

vanquis card rsbj-hula-xlgg

po box 399

chatham

kent

me4 4wq

[alexd00]

the vanquis freepost address is:

 

vanquis card rsbj-hula-xlgg

po box 399

chatham

kent

me4 4wq