cash genie and Carter Forbes

[toddyj99]

Hi This is my first time at posting on here.

 

I have been in the same boat with carter forbes but my debt was with cash genie.

 

I asked carter forbes to send me an account breakdown over a week ago

i recieved it yesterday afternoon just shows how proffesional they are.

 

After seeing the account balance which for £150 loan was now costing me an extra £1000 in interest

they asked me to fill out an income and expenditure form which took them two attempts to send.

 

i opened up the file and it was an excel document and it was an absolute joke it was all over the place

a 5 year old could of put something together better than that.

 

I offred to pay them £15 a month until it was paid off which they refused and then had the nerve to say i wasnt cooperating.

 

They have now apparently sent my account back too cash genie but dont know how true this is.

 

Does anyone have any ideas on how to complain about carter forbes?

[benny-boy]

Hi This is my first time at posting on here.

 

I have been in the same boat with carter forbes but my debt was with cash genie.

 

I asked carter forbes to send me an account breakdown over a week ago

i recieved it yesterday afternoon just shows how proffesional they are.

 

After seeing the account balance which for £150 loan was now costing me an extra £1000 in interest

they asked me to fill out an income and expenditure form which took them two attempts to send.

 

i opened up the file and it was an excel document and it was an absolute joke it was all over the place

a 5 year old could of put something together better than that.

 

I offred to pay them £15 a month until it was paid off which they refused and then had the nerve to say i wasnt cooperating.

 

They have now apparently sent my account back too cash genie but dont know how true this is.

 

Does anyone have any ideas on how to complain about carter forbes?

 

You owe them no more than the original loan amount plus a months interest. I have been dealing with them also.

 

Locate your original credit agreement email and you will see that the "Duration of Agreement" is no more than 1 month.... thats it.

 

Email them and stick to the 1 month interest + loan amount. They will use every tactic in the book to scare you into paying their stupid made up micky mouse fees.

 

[toddyj99]

I Read about the original loan and one month interest yesterday. Im still waiting for cash denie to get back to me now Below is the charges i got off carter Forbes

 

Dear Mr Jones

You have an outstanding balance of £1,181.90.

This is broken down as follows:

£ 150.00 Loan Capital

£ 945.00 Interest (January 2010- September 2011)

£ 15.00 Late Fee

£ 72.00 Sent Letters (x6)

£ 50.00 Transfer to Debt Recovery Fee

£1232.00 Sub Total

£ 50.10 Less Paid

£1181.90 TOTAL BALANCE

[benny-boy]

Don't expect them to be an easy win, just keep replying advising you are willing to pay the original loan amount plus a months interest and stick with it.

[toddyj99]

Yeah I will im gonna go back to them today and ask why nothing has been sent through yet and ask for the origanal loan agreement

[toddyj99]

Just Had an email from cash genie legal team saying they are aware of comments made on this website. Im sure that is not in my credit agreement that i can be stalked by cash genie

[RICH W]

This is my first post on here.

 

I applied for a pay day loan with Cash Genie and wasn't accepted. so never had a loan. Yesterday I got paid and they have taken 907.50 using my debit card (which i have given then when I applied for a pay day loan) when I called then had taken this money to clear my x partners account. this is fraud they have used my card.

 

cannot get anywhere with them. so my bank is dealing with this as fraud, i don;'t owe them a penny and they confirm that they are a [problem].

 

IM SO ANGRY

[drob]

If Cash Genie issue a claim against you they will use the fact that you are seeking advise from this forum and try to claim that you are trying to avoid paying them.

 

It is NOT illegal to seek or ask advice from a website such as Consumer Action Group

 

[timmydust22]

could somebody advise

 

ive just been sent county court claim form,original loan was 150 and they are claiming for over 1500 over 1200 in interest etc. i have emails with carter forbes offering £180 which they didnt accept etc

 

any advice, also i only ever had 1 letter through the post. i only noticed my email by chance in my junk email

[drob]

timmydust22, what are the particulars of the claim on the form?

[sillygirl1]

They are having a laugh, I can do a defence for you to get in on Monday, they are hoping to get judgement by default (this is when you do not send a defence and they 'win'... should be abandoned imho).

 

A simple defence is enough to confuse them. You can use the emails against them as with any other info you may have. You don't need to have the original agreement to do a defence (contrary to popular belief).

[sillygirl1]

They have to post the county court claim form to you, not send it by email, that is NOT allowed by the courts yet.

[timmydust22]

capital 150

interest 1100

charges 167

 

total amount 17**.00

[timmydust22]

i am willing to pay 150 plus 1 months interest

[sillygirl1]

Was this emailed to you or posted by post?

 

Basic defence as follows

 

I xxx (put your name and date of birth where the xxx is) am a litigant in person with no recourse to legal help and no costs should be awarded to either side. Legal costs should be kept to a minimum.

 

On xxx date I borrowed xxx from Cash Genie, who are a payday loan company, specialising in short term high interest loans. The original loan was for xxx days (or one month) and under Section 87 of the CCA act they do not need to serve a default notice as the original loan period has expired, therefore they cannot charge default fees.

 

I started corresponding with them by email and letter/phone (list all the emails and put them in date order, and number each one as attachment a etc, list them here)

 

I have tried to negotiate with the company but they continued to bring this vexatious and litigatious case to court, where mediation is the best method.

 

I have used the internet as a resource and list the internet thread here (print out this thread and put it in as an attachment) At no time have I stated I will not pay the initial loan amount back, this being the £150. I am willing to pay one months interest on the £150 but feel their inflated claim, which does not even state an APR rate (and should possibly be 8% statutory interest from the date of claim).

 

This claim was sent by email and not by post..... (if that is the case)

 

This is a statement of truth by xxxx (put your full name here)

 

That is it, get that to the court asap (I assume it is Northampton. You will need to number each paragraph. If you start putting anything else 'legal' in it will be suspected of being a 'template defence and not allowed' which is a load of tosh. You could not successfully argue against any legal claim they may bring in a courtroom without extensive research and help.

 

Simple defences are far better in claims like this... let us know if you have any questions.

[timmydust22]

thanks for your help

 

it was posted

 

ive still got emails so i will get those printed off

 

so what normally happens if i offer to pay the 1 month and interest

[sillygirl1]

They should accept your offer as it is reasonable, the Office of Fair Trading would be interested in this case and so would Trading Standards, it is against the OFT Guidelines on Debt Collecting to escalate a claim so much, they could theoretically bankrupt you if they win and you can't repay them... unlikely but again it can be used as a further counter arguement if needed.

 

I have another nice little bit of legislation I found today (completely forgot about it) and will keep it incase they counter-argue - its an old court case which has been used in bank claims and PPI claims - just want confirmation that it will be acceptable for Payday loans.

[quackquack]

Cash genie I hope u read this post too that u are most probably the nastiest people god put on this earth and I sincerly hope all u nice people who borrowed from them and are experiencing difficult that u don't give in to these **** bags and fight them all the way to court

[timmydust22]

thanks sillygirlim gona fill out form etc 2 nite and get it sent offNow that i have this county court form, is there a chance i can offer them the 1 month plus interest out of court.Im a little bit nervous about the whole court thingy

[sillygirl1]

No, file the defence and see what happens, the Judge MUST know how they have obstructed you in your efforts to repay the debt.

 

If you offer the one month and interest now they will still refuse and go ahead.

 

You have nothing to worry about at the court hearing (if they do not discontinue or file their allocation questionnaire in time). It takes place in a room with the judge, you and their representative (if any).

[timmydust22]

Thanks againSo would this take place down Northampton, I live up by newcastle

[sillygirl1]

No, once you file the defence it will be transferred to a court near you. Northampton is a 'bulk court' and is much abused by the DCAs and their solicitor for rent friends.

 

Make sure you get it in asap.

[C&D]

Hiya. Not sure if it helps but I have found a guy called Matthew Crush at Cash Genie to be really helpful. His email address is m.crush at cashgenie.co.uk

 

Good luck

[Spiral123]

Timmy, let us know how this goes on, as I,and probably more here am waiting a court summons shortly myself from these vermin.

[timmydust22]

No problemStill waiting to hear back.Ive sent off my defense courtesy of SillygirlIve offered to pay 180 back with 150 being the orginal loan amountfingers crossed