Gregory Pennington DMP charged me PPI **WON FROM STERLING GROUP**

[dx100uk]

deadline who set that?

 

if that's what the ICO said then id have advised you to immediately write to GP

demanding to know who their underwriters were else you'll start a serious complaint with the ICO in 14 days without further notice

[conchy_joe]

Thanks dx, I'm writing it now.

[conchy_joe]

I wrote the letter to GP but once again no reply.

 

Since I found that doc' showing that Direct Group were the ISP I think that I've overlooked the obvious. Although the copies that GP sent in reply to my SAR show that PPI was charged each month it showed no Underwriter's name,

 

as I was looking through the originals today I see it clearly states PPI Stirling Insurance. I see that Stirling are now part of Covea.

 

I just phoned Covea and they gave me a number for Stirling, Stirling took all my details and confirmed that it was them who underwrote the PPI with Pennington,

 

they also informed me that with regards this matter I should write to Covea at their Kent Address.

 

I have a spreadsheet and template letter all ready to fire off but if Stirling tell me to "go forth " what option would I have.

Edited February 6, 2019 by dx100uk
Spacing

[conchy_joe]

I sent a claim letter to Stirling Insurance which they received on 12th of this month, today I received a reply which I've scanned and attached. As you can see they have forwarded my complaint to " Think Money Group " which is Pennington. As GP have already sent me a Final Response denying liability I would assume that they'll simply repeat what they've previously said.

img20190217_02431673.pdf

[dx100uk]

reply with a copy of the GP letter

[conchy_joe]

Here's what I've written, It's just a rough draft. How do you think I should refer to GP's Final response letter.

img20190217_13530022.pdf

[conchy_joe]

Before I send off a reply to Stirling do you think that I should include that part where I refer to the GISC.

[dx100uk]

well they were certainly regulated yes.

but was it GISC at that time?

[conchy_joe]

I downloaded a piece from the FOS site ( online PPI resource ) , It states that the FCA/FSA were the regulators from 2005, The GISC from 2001 and prior to that the ABI. As the first monthly charge of PPI on my account was October 2001 do you think it's safe to assume that the GISC rules were in place at that time. I could make a call to the FCA to be completely sure when there rules applied.

[dx100uk]

no you've got it right

GISC was in place and the underwriters would have been regulated by them.

trying pass the parcel me thinks.

 

think there already a few sterling wins here for that period already.

London mortgage/Capstone/Acenden if I remember right

 

dx

[conchy_joe]

Yesterday I spent a lot of time talking to the FOS and FCA regarding when the GISC first began.

The FOS said that they came into being in Nov' 2001 which would be a month after the first charge

 

when I did some more scratching around I found an article from the National Archives dated 22nd Nov 2002 which states that the GISC was launched in 2000.

 

I have to say that it seems to depend on who you happen to speak to in the FOS, not all there seem to be able to help.

 

But you're spot on regarding pass the parcel.

 

I'll send off my letter to Stirling tomorrow,

I'll address it to the same address as before and not to Covea and I'll ask them why they chose to pass the matter off to GP.

[conchy_joe]

This is to put a closure on this thread, and I hope that it helps anyone unfortunate enough to have had any dealings with Gregory Pennington.

 

As you can see from my postings I have been trying to reclaim PPI from these guys, but to no avail.

 

My problem was in identifying the actual underwriters,

I tried chasing Direct Group and a couple of others connected with this particular insurance group without any success.

The answer was right in front of me.

 

Luckily I had managed to find the original monthly statements from GP, or at least most of them.

And there was the name of Sterling Insurance.

Once again I sent off my spreadsheet plus my claim

 

in reply received a letter from COVEA INSURANCE.

It was the standard " we're sorry you're not happy etc " reply and promising an investigation.

That was on 14 Feb',

 

on the 17 April they sent me a cheque which was for about 60% of my claim and a letter explaining their decision part of which states...…...……….

 

" Whilst COVEA INSURANCE plc ( formerly STERLING INSURANCE GROUP LIMITED ) was the underwriter of your insurance policy, we had no involvement in the selling of it. The finance was arranged by Gregory Pennington who also arranged the sale of the policy.

 

We have been attempting to address your complaint with Think Money and obtain the point of sale documents to investigate your issues further, however, we have struggled to get the information, and consequently we have decided to accept your complaint, and on an ex-gratia basis refund the premiums with interest. "

 

So that's it my friends, Another door closed.

I hope that this proves helpful...……….If you've had dealings with GP the chances are that it was STIRLING INSURANCE who underwrote the policy.

Here is the address that I wrote to initially.

 

Stirling Insurance Group

50 Kings Hill Avenue

Kings Hill

West Malling

Kent

ME19 4JX.

[dx100uk]

well done

marked as won.

 

please consider a donation to keep us here

 

dx