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      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Help with extra charges on cash genie loan

merbie13
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merbie13

merbie13

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Well to and thrrowing with Emails. Just an update. I am now on my 5th person dealing with my case. Once again offered original loan and 1 months intrest. Funnily no reply !!! Not sure if saying that for the umptenith time that i will only discuss by email or writing, as once a agin for the millionth time they asked for a number to contact me. So glad i keep all my emails !!!:-)

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BreakFree

BreakFree

Posted
Posted (edited)

Hi Merbie13

 

 

This is Cash Genie/Carter Forbes standard tricks...

 

they let you get stressed out of your mind by ignoring your offers but like to send threatening e-mails as well as their "Offers of Help" - which they ignore when you reply to.

 

I`ve been throught the grinder with this bunch in the past, until I got so annoyed I contacted the OFT and reported them - allowing them to see their own e-mails forwarded to the OFT. Amazingly this makes the morons fall into line...

 

Tell them you will be paying X amount each month on the X (date) until the balance of (insert loan and 1 month amount) is cleared. State this is all you can offer and you will be forwarding any future correspondence to the OFT as you are trying to come to an agreement and are being mucked around. Do NOT give any card details, even tho they ask all the time. Tell them you will pay by standing order or BACS transfer on the date agreed. I told them i didn`t trust them as I knew they raid bank accounts via debit cards ;)

 

I pay them £5 a month.

Edited by BreakFree
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merbie13

merbie13

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When you contact OFT is it best to do in email or writing ? Ive still had no reply to my email. Part of me wishes that they took me to court so i can provide the judge with all the letters i have sent and copies of the emails i have too. !!! There defintly not stressing me out anymore, i think its quite funny that there behaviour is so applalling !!:-)

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renegadeimp

renegadeimp

Posted
Posted

You can do either. They both achieve the same thing.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 3 months later...
merbie13

merbie13

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well just an update. several emails to an throw. but syill not excepting my offer. but the funny thing is i got a text the other day from them saying my loan is ready and to contact them. hahahaha! do they not relise i keep all letters, emails and texts, that one would lokk good if it went to court !! :lol:

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merbie13

merbie13

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Well still tooing and throwing with Emails with this company , lots of of different offers to help me clear this but still not excepting my offer of original loan and one months intrest! Latest text from them was to call them for good news on my account, without contact we may need to speak to you at work !!! Well i call that a threat. Do they not realise that people keep all emails and texts etc. Im sure a judge will be intrested to read all that they send !!! :-)

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markosoft82

markosoft82

Posted
Posted (edited)

This is STILL ongoing? Wow.... I'd make them a final offer of what you can pay each month for the original loan amount plus one month's interest and start paying that to them.

 

It's good to see though that you're in a much better frame of mind than a year ago, and I hope you manage to get rid of them :)

Edited by markosoft82
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Nao

Nao

Posted
Posted

Pay them the £182 (minus any payment already made) at whatever rate you can afford even against their will, then just tell them to shove off.

 

If they then ever took you to Court the Court would just laugh at their demands for more.

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