brighthouse traumatised

[nickijo78]

hi i don t no if any1 can help me we have a brighthouse account which is due every saturday this week we genuinely forgot to pay what with one thing and another we ve had them on the phone 2day threatening to be out at 10 tonight to get the goods as this is the time my partner finish s work they did not phone us we phoned them to say we will be down on wednesday to pay it not avoiding payment or anything the store manager has threatened us with the police coming in our home and all sorts really reall stressed and upset just don t no what to do any help gratefully appreciated

[BankFodder]

I'm sure that some people with much more experience of dealing with Brighthouse will be along soon. However one thing you should be doing is to record your calls. If you could record these calls then you would be in a very powerful position to take some very serious action.

 

If you don't have a call recorder then all I can suggest is that you should start logging the telephone calls – time date who says what and least make a complaint to Trading Standards and also the OFT. I'm afraid that this won't deal with any of your problems short-term, but it is still worthwhile doing.

 

Don't worry about threats of the police. It's complete nonsense. If somebody make threats like that to you over the telephone then the best thing to do is to laugh at them and then to put down the phone.

 

As you just forgot to make the payment, presumably you've got the money so why that you just get it paid very quickly. I do realise that it may be outside your budget but a call recorder – especially a trueCall will deal with all of the problem. It will screen calls, block calls, record calls, log calls. You will never have to suffer this kind of problem again – from anyone.

[nickijo78]

hi yes we do have last weeks payment but there sayin they won t accept it they want this weeks also that why we informed very nicely that we will be down on wednesday to pay both payments this is so upsetting i m to afraid to go to the door we ve never been in this position before

[silverfox1961]

Thread moved to brighthouse forum

[nickijo78]

right well they did nt turn up at 10 what an horrific day been so stressed totally wrong lets see what tomorrow will bring another stressed out day i can see if anyone still has any advice greatly appreciated reading other threads given us some great advice printed of and armed if we do get a call tomorrow and going to request to head office we pay at another store because the way we have been treated at cardiff has been totally disgusting and i really wish i had the foresight to record calls of these people if i had nt paid so much i d of told them where to go and i m going to highly recommend to all friends and family to never use brighthouse and hopefully word will hit a few people and stop any trauma to others

[Lefty]

hi i don t no if any1 can help me we have a brighthouse account which is due every saturday this week we genuinely forgot to pay what with one thing and another we ve had them on the phone 2day threatening to be out at 10 tonight to get the goods as this is the time my partner finish s work they did not phone us we phoned them to say we will be down on wednesday to pay it not avoiding payment or anything the store manager has threatened us with the police coming in our home and all sorts really reall stressed and upset just don t no what to do any help gratefully appreciated

 

Hi, and welcome to CAG

Bankfodder is absolutely correct with what he has said. Further to his advice I would add that NO EMPLOYEE OF BRIGHTHOUSE HAS THE RIGHT TO FORCIBLY ENTER YOUR HOME TO REMOVE GOODS. End of...

If you haven't read it already, our BrightHouse factsheet HERE contains lots of useful advice when dealing with BrightHouse. I suggest you make yourself a cuppa, settle down, and give it a good read.

If you failed to make your payment last Saturday, BrightHouse will now charge you a late payment fee (currently £3 per agreement) and will require last Saturday's payment PLUS next Saturday's payment in order to bring your account up to date. My usual advice to people in this situation is this: If you are being charged a week late payment fee, make the buggers wait til next Saturday then make both payments (plus the late fees) together! IF YOU'RE BEING CHARGED A WEEK LATE PAYMENT FEE, AT LEAST GET YOUR MONEY'S WORTH FOR IT!

But seriously, stop worring. Nobody is going to storm into your home and snatch-back any goods. Give the factsheet a good read...

Cheers

Lefty

[sir_gilmour]

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.