O2 insurance - help please

[marshma]

Hi all, i had to claim on my O2 insurance as i broke my phone. Anyway they sent me a new handset. Replacement samsung phone, they told me to turn it on let the battery die and then fully charge it. I did this and when checking everything worked i found out the camera doesn;t work. Everytime i try and open it, it says Camera Failed.

So i called them and they said they would send me a new one but it was out of stock so they would put me on a out of stock list. This was 3 weeks ago so i called them and they told me it was still out of stock and in fact it was discontinued. They told me that they would have to offer me other phones and i told them they shouldnt waste their breath unless they can offer me another samsung.

 

They said they couldn't offer me a replacement samsung and i have 2 choices , take one of their replacements or complain and they would speak to the underwriters to see if they would offer me a samsung which isnt a normal replacement offer.

 

This phone was an upgrade , from a samsung to a samsung. I took out the contract for the samsung phone I wanted and now they can't replace it with another samsung.

 

Do you think it is worth complaining? I have had a samsung modelfor the last 4yrs because of the block function which no other phone has , i know it sounds a little petty but i get a lot of nuisance calls from my husbands family and lots of random ones which they are probably behind but it means i can block them without having to go through O2 and changing my number etc.

 

Thanks in advance