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Rejecting a Sofa?


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A friend of mine bought a sofa and reported a fault with it after 14 days, it took the Company 8 weeks to come out and they tried to fix it, the fault reappeared the day after and she has asked now for a replacement or a refund.

 

The Company say that because it has been more than 28 days since delivery that they do not have to replace or refund.

 

I don't think they are right, but before I tell her to go after them all guns blazing I just thought I'd check.

 

Is this a SOGA issue (as in fit for purpose) and what exactly is she entitled to.

 

Thanks in advance

 

Mossycat

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