Bradford Exchange Problems

[zantos]

Has anyone any suggestions on how to deal with mail order companies like Bradford Exchange?

My wife orderd ornaments from them at the beginning of December, paying extra for pre-christmas delivery, three were damaged on receipt and two still haven't arrived.

The only contact telephone number is of course an 0871 which cost us £5 to actually speak to a human being (although a telephone answering machine answers directly to charge you) . Eventually a SINGLE return slip was sent and a single broken item returned. Today another call went from position fourteen in the queue to position one and then disconnected!

Is there anyway I can obtain satisfaction on her behalf for the late deliveries, non-answer of phone and general distress - email just goes unanswered?

[leigh17]

Has anyone any suggestions on how to deal with mail order companies like Bradford Exchange?

My wife orderd ornaments from them at the beginning of December, paying extra for pre-christmas delivery, three were damaged on receipt and two still haven't arrived.

The only contact telephone number is of course an 0871 which cost us £5 to actually speak to a human being (although a telephone answering machine answers directly to charge you) . Eventually a SINGLE return slip was sent and a single broken item returned. Today another call went from position fourteen in the queue to position one and then disconnected!

Is there anyway I can obtain satisfaction on her behalf for the late deliveries, non-answer of phone and general distress - email just goes unanswered?

 

hiya try this number which is cheaper than the 0844 01782 555744

 

i have been trying to get a refund since begining of december they are an absolute joke this company , before i found this number it cost me 40.00 just in phone calls alone ... i would definately avoid this company and i will not be using them again once i have my money back

[wheeliebin]

Talk to the Office of Fair Trading. They can give you good advice and if they get too many complaints about one company they will investigate themselves

[the_shadow]

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