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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PPI - Some notes for Claimants - Frequently Asked Questions & Discussion thread


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Hi i was wondering if you could help.i took a new loan out in november 2006 to consolidate my debt.i was advised to take ppi as it was a large amount i was taken out,i told the personal banker that i had a bad back,but he never said if i ever claimed on my back THEY WOULD NOT PAY OUT! so i really think he missold the ppi to me! because just after new year.i could not go back to work with my back,so as usual away i went to pay for my treatment at the osteopath.in feb my disc in my lower back had burst,so i,ve tried to claim & they are saying it was a pre- existing condition.i have paided for the operation private & which has cost me a lot of money.how can this be pre-existing as i never had an operation on my back before!! can you help in this situation.

 

regards horseychick.

 

Hello, do you still have the terms and conditions of the ppi policy. Sometimes there are excussions, such as backache and mental illness(no hope for me then):lol: But if there is this should have been made clear to you

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Have a loan with bank together with PPI and was considering taking a 1 month repayment holiday, have to complete a new agreement which made me aware of the high cost of PPI, my questions are can I cancel the 3 year old PPI and how would I do this? have read somewherethat some banks insist on PPI, is this is the case can it be bought elsewhere?

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Hio

Slightly off topic i know but io wonder if yu could clarify something for me.

Iknaow that conditional PPI ie no PPI no L:oan cannot be included inthe credti but have to be in the total charge for credit nd therdfore reflect in the APR.

But earlier i noticed that PPI when voluntary can be added to the loan.

I was of the oppinion that this sort of linked transaction had to havea sepperate ageement withn the overall agreement with seperate and combined APRs.

I wonder if someone could put me straight.

 

 

Best regards

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hio

Slightly off topic i know but io wonder if yu could clarify something for me.

Iknaow that conditional PPI ie no PPI no L:oan cannot be included inthe credti but have to be in the total charge for credit nd therdfore reflect in the APR.

But earlier i noticed that PPI when voluntary can be added to the loan.

I was of the oppinion that this sort of linked transaction had to havea sepperate ageement withn the overall agreement with seperate and combined APRs.

I wonder if someone could put me straight.

 

 

Best regards

Peter

 

Hello Peter,##Nice to see you in our neck of the woods. I think your best bet is to pm reidnet. He is our champion in the ppi forum.

 

I was just thinking about credit agreement and the mis-selling of ppi. Surely when they have paid it back, it would make the credit agreement void.

 

Sorry ask a question, get a question, but its your own fault for being so knowledgable:lol:

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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If ihey were saying it was a mandatory poicy you could say you were missold the agreement and possibly get them under 127(1) but i would have to think about it a bit more

 

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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If ihey were saying it was a mandatory poicy you could say you were missold the agreement and possibly get them under 127(1) but i would have to think about it a bit more

 

Peter

 

Many thanks peter:D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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My neice has charges which I think is PPI

 

Can anyone confirm if this is the same

 

Cardholder protection Plan and then it changes to Payment Protection Cover again these show montly and I guess interest is charge on top of this?

 

Some months she has been charged £2 other months £70, she said she did not know about them and signed up for the credit card (Lloyds TSB) on the net.

 

Also if she able to claim will these charges have to be on a seperate claim from her penality charges (late charges)

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My neice has charges which I think is PPI

 

Can anyone confirm if this is the same

 

Cardholder protection Plan and then it changes to Payment Protection Cover again these show montly and I guess interest is charge on top of this?

 

Some months she has been charged £2 other months £70, she said she did not know about them and signed up for the credit card (Lloyds TSB) on the net.

 

Also if she able to claim will these charges have to be on a seperate claim from her penality charges (late charges)

 

Hello,

 

There are many names for ppi and I would think the above is ppi and they do charge interest on top:grin:

 

Personally I would do the two claims seperately as I would only confuse matters.

 

Start a thread on the ppi forum for any further questions.:grin:

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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You may also be eligible for claiming lost payouts, if you were turned down on a policy that you should never have been sold. The firm must reply within eight weeks.

Hi Can anyone have any useful info on the above. Its in regard to PPI's. this is quite interesting as I am attempting to get my money back because I was constantly refused when claiming.

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You may also be eligible for claiming lost payouts, if you were turned down on a policy that you should never have been sold. The firm must reply within eight weeks.

 

Hi Can anyone have any useful info on the above. Its in regard to PPI's. this is quite interesting as I am attempting to get my money back because I was constantly refused when claiming.

 

 

Hi. I am wondering if anyone can help me with the above as I have not had any contact from anybody about this.:Cry: Has nobody chase their PPi's regarding this or is this a new area to be tackled. If anybody does have any experience of deal with this issue PLEASE post it on this site. Its very lonely in this place.:Cry: Thank you.

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I am trying to sort out the PPI but its quite a complex area at the mo. I don't think anyone has got very far. My complaint is with YES CAR and trying to get a half decent answer from them is like trying to translate the davinci code:D

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Hi Thomass1949,

I would recommend that you start a new thread on the above matter, that way more people will probably read it and hopefully you will get all the help that you need.

 

Good luck

 

Ian

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

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  • 2 weeks later...

Ian,

 

because of many things affecting me I was not able to process my PPI with Cap one until recently. To sumarise for new readers I took out card in January 2001, had pre existing medical condition that they knew about but on medical/hospital advice in March 2001 had to take early retirement. Phoned cap one about it at the time, and was given run around. It was not until I found this site, read your posts, read the OFT report, read about Cap One fines for mis selling that I decied to pursue it. Had charges refunded after filing court claim with their interest rate of 24%. Now had chance(after several turn downs to request for return of PPI) to file claim(Summary Cause Claim) for PPI with similar rate. Lo and behold they offer to send cheque for the charges plus the interest at 8%, only after receiving court papers. They'r not on, They also say it will take 14 days to process cheque hence another 14 days interest should also be added. So thanks again for your presence and advice on this site Ian. Others please follow this guy's advice.

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Me too, fellow BB person!

 

In my instance it's for nearly £2K worth of PPI fees paid on a credit card. They've not been able to produce a CCA and so I have no way of knowing whether I originally asked for it or not when taking the card out in 2001. Regardless, despite claiming more than once, they've never paid out on the basis that I hadn't been with employers longer than 6 months before unemployment (last in, first out situations!). So, I'm asking for it back.

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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Very interesting thread this - I took out an M&S storecard in 1995 and on the application form it asked how many hours I worked. At the time it was under 16 hours so I had to name my partner.Last year I was made redundant and tried to claim on the PPI but was told I could not as my partner was named , not I. This sucks, as the card is in my name, I made all the payments and they must have had about £3,000 of my money.

They have now served me with a default notice. I phoned someone at the FOS and all they said was "that is correct, if your partner is named , he is the one insured." Is there anything I can do ?

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Very interesting thread this - I took out an M&S storecard in 1995 and on the application form it asked how many hours I worked. At the time it was under 16 hours so I had to name my partner.Last year I was made redundant and tried to claim on the PPI but was told I could not as my partner was named , not I. This sucks, as the card is in my name, I made all the payments and they must have had about £3,000 of my money.

They have now served me with a default notice. I phoned someone at the FOS and all they said was "that is correct, if your partner is named , he is the one insured." Is there anything I can do ?

 

Hello Kaaron,

 

MMMMmmmmm please let me help you with this one pllleeeeaaassse.

 

The FOS aren't really helpful I have found to my disappointment, but I have had and have an on-going fight with the mighty M&S. Their not as clever and as mighty as they think:cool:

 

Start a new thread on the ppi forum so I can give you some tips and useful information regarding the mis-sold ppi and the application form:D

 

oh oh and the default

  • Haha 1

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Hellhasnofury-like it!

 

Yes it,s been a bundle of laughs .M&s have been extremely polite so far but they haven't responded to my enquiry as to why they can't pay me my money yet.

 

I'd be very grateful for your input here.

Many thanks for the response so far.

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Hellhasnofury-like it!

 

Yes it,s been a bundle of laughs .M&s have been extremely polite so far but they haven't responded to my enquiry as to why they can't pay me my money yet.

 

I'd be very grateful for your input here.

Many thanks for the response so far.

 

Hiya Kaaron,

 

Start your own thread and fill us in with the history,events and where you are now please:D

 

I am glad to help:D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Great - but how do I start a new thread doh!
Hiya Kaaron,

 

You will get used to the site.

 

Click on the main ppi thread. on the top lefthand side just under the main heading for the consumer forums. You will see a tab with new thread on in, click on that and leave your post.

Good luck:D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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hi-sent a letter to welcome asking for refund of mis-sold ppi-14 days have now lapsed and need to send lba but not sure where i can find a template or how to word it-thanks.

 

i was a casual worker and was also not given the option of refusing it

lloyds S.A.R -sent 04/04/200

statements received 11/05/2007

prelim-14/05/2007 -£4987

lba-30/05/2007

n1-20/07/2007

 

Co-Op prelim sent-20/04/2007-£136.50

settled in full

goldfish prelim-27/06/2007

 

capital one -deemed served -01/07/2007

settlement without cci offered 17/07/2007

halifax prelim-17/07/2007

 

aqua--prelim-13/07/2007

 

welcome-prelim-30/06/2007

lba-14/07/2007

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hi-sent a letter to welcome asking for refund of mis-sold ppi-14 days have now lapsed and need to send lba but not sure where i can find a template or how to word it-thanks.

 

i was a casual worker and was also not given the option of refusing it

 

Hello Jubaxt,

 

How many posts have you now made on the ppi forum. Please can you keep to one thread, it is so hard to keep up with you. I have just put a lba letter on Matt ppi thread, have a read of it and see if it is of any use to use. If you need help please post on one of your other threads.

 

Sorry to be blunt, but I can keep up with you:D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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HI-HELL

 

Just read the above post re matts lba but it reads to me as a prelim-you have added on the bottom that after 14 days a lba will be sent-this letter is similar to the prelim i sent

lloyds S.A.R -sent 04/04/200

statements received 11/05/2007

prelim-14/05/2007 -£4987

lba-30/05/2007

n1-20/07/2007

 

Co-Op prelim sent-20/04/2007-£136.50

settled in full

goldfish prelim-27/06/2007

 

capital one -deemed served -01/07/2007

settlement without cci offered 17/07/2007

halifax prelim-17/07/2007

 

aqua--prelim-13/07/2007

 

welcome-prelim-30/06/2007

lba-14/07/2007

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HI-HELL

 

Just read the above post re matts lba but it reads to me as a prelim-you have added on the bottom that after 14 days a lba will be sent-this letter is similar to the prelim i sent

 

Hey Jubaxt, well spotted:D Pasted the prelim up in error.

Have changed it now

 

Thanks

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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