Fraudulent Card Payments Laws **

[echowitch]

Does anyone know the specific law/s that relate to an organisation taking payments from your card without your approval ? I know they exist but I don't the specifics of the law and I need to write a letter to Natwest about Quick Quid having done exactly that to me.

[rebel11]

Hi echo

 

Was it a Direct Debit?

[echowitch]

Nope, I made a payment to them over the phone with my debit card. The next month they took the entire outstanding amount and a £12 penalty late fee without my approval, and against my direct instructions NOT to take any payments without me being on the other end of the phone approving it. I agreed a payment plan with them and they just ignored it.

 

I claimed the money back entirely from Visa/Natwest but Natwest didn't receive my later fax (although the fax machine I used confirmed their receipt grr) explaining the situation when QQ protested at the refund, so Natwest gave the money back to QQ. I now have to write a later to Natwests Fraud Department to claim the money back again. So I need as much accurate info as possible to make it as hard hitting as possible !!!

[rebel11]

Hi Echo

 

So you've already done a Chargeback?

 

Also start a thread in Legal Issues.

[echowitch]

Cheers I'll move it to the Legal Issues forum

[echowitch]

Hi,

 

I was advised to post here to get some advise.

 

I (stupidly I know) had an account with Quick Quid. I found I couldn't make the payment plan so I restructured the payment plan. I made a payment to them over the phone with my debit card. The next month they took the entire outstanding amount and a £12 penalty late fee without my approval, and against my direct instructions NOT to take any payments without me being on the other end of the phone approving it. I agreed a payment plan with them and they just ignored it.

 

I claimed the money back entirely from Visa/Natwest but Natwest didn't receive my later fax (although the fax machine I used confirmed their receipt grr) explaining the situation when QQ protested at the refund, so Natwest gave the money back to QQ. I now have to write a later to Natwests Fraud Department to claim the money back again.

 

So I need as much accurate info as possible regarding the laws about payments and use of card details to make it as hard hitting as possible to ensure that Natwest will give me back my money !!!

 

Anyone able to help ?

[sillygirl1]

You have grounds for a complaint to the Banking Ombudsman here, Natwest have failed to have in place proper refund procedure, and have flouted a direct request for a refund when monies were taken in error.

 

Quick Quid will take the money - in this case you now need to make sure they do not have access to any further funds of yours.

 

Get a new bank account and do not fall for the 'we need your bank details' trick, if anyone phones up. They tried it with me and I said I would go to a branch to confirm my identity and bank details.....

 

You can also involve your local MP, they might be interested in the way NatWest encourage these companies to misuse the banking codes.

[sillygirl1]

I've asked the moderators to merge these threads, you need to stick to the Payday loan forum as the legal forum won't be able to help, it only helps when you have court papers.

 

There is no direct specific code here but various breaches of other banking codes.

[HSBCrusher]

moved to payday loans

[rebel11]

If the loan company processed a payment on your card without your signature they would need to process it as a telephone payment and this would mean that they would need the 3 digits on the back of your card. If you originally gave them the 3 digits for the first transaction that is fine, however there are new standards being introduced called PCIDSS (Payment Card Industry Data Security Standards) which means that they if they retain your 3 digit code (CVC) they are in breach of these regulations. No-one including banks are allowed to store this number and if used it must be destroyed. It might be that they were able to process the payment without this number but normally if the cardholder isn't present they would be asked for it.

 

https://www.pcisecuritystandards.org/