Ebuyer.com, recieved a damaged TV and attempting to blame me?

[Greyze]

Hello,

I am unfortunately having a frustrating issue with Ebuyer.com, technically the problem is very simple. Basically I purchased a TV from Ebuyer, and it actually came to me with the panel smashed! the TV is completely unusable. Now of course I called up Ebuyer to sort this out and get a replacement but instead they blame me for this damage and currently refuse to resolve this problem.

 

So far from what I have learned about the law and the Sales of Goods act, I should be entitled to a refund or replacement. So what should a customer do in this situation? many people around the world return faulty goods every single day, there has to be some sort of resolution to this problem?

 

To support a solution to this problem, I believe I have strong photographic evidence to prove that I did not cause the damage. Yet apparently when I sent the photos to Ebuyer, they still claim that I caused the damage.

 

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If anyone is interested in the details..

The TVs panel (display/screen) is damaged, from the looks of it it looks like it toke a hit, perhaps with an object.

the panel is "internal". The external part of the TV is the screen cover (this is the same on all LCD tvs btw) this screen cover is a thin sheet of material to simply protect the panel. Now the screen cover is completely undamaged, it pristine condition, not even a finger print lays on it.

If somone hit the LCD tv, with their fist/object etc, not only would the panel be damaged but you would guarantee be able to see screen cover damage as well.

 

The best way to see and understand what i'm saying is to see the TV with your own eyes, but Ebuyer refuse to take it back from me to check themselves. The photos provide no where near enough quality evidence compared to viewing the TV in person, BUT the photos I have taken, clearly show that there is no damage at all to the screen cover.

 

I hope somone here is able to help me, as not only is this a big problem.. its also frustrating listening to Ebuyer's bizarre defence which I cannot seem to talk to a person to reason with.

For me to damage the panel "only" would mean I would have to dismantle the TV by voiding the warranty sticker. Using samsungs equipment for assembly/dissassembly which a typical customer would clearly have no access to and then obviously have the skill to manage these kind of fragile electronics which I also don't have.

Why on earth would I buy a TV, do all of the above, then phone back up for a replacement on the same day I recieved it?

[My Real Name]

Did you use a credit card to make the purchase? In which case, you can make a claim against the credit card company.

 

You could also consider making a complaint to trading standards.

[silverfox1961]

Hi, Have you returned the item yet?

Did you report it within the 7 days stated on the website?

 

If they are still refusing to budge send a letter to them spelling out your rights under SoGA

 

Ebuyer (UK) Ltd, Howden, East Yorks, DN14 7UW

[Greyze]

Ok nevermind! they just gave me a call with a sudden change of heart and are willing to take this broken TV off me and replace it!

Don't really know why, I did send a complaint letter a few days ago and perhaps only today they've seen it?

 

Anyway, its all good now and thanks for helping you guys

[2Grumpy]

Perhaps they also look on CAG

[silverfox1961]

Well a result anyway even if it was an a**e about way of them doing it

[pcmaster2001]

good result