Settlement for complaint I made

[121o121]

Hi all

 

Just an outset.

 

I complained to American Express because they keep writing and calling us for the previous tenant of our rented home. They somehow got our private mobile numbers too and called us for this person.

 

I complained and they have replied.

 

Any advice on their reply, or should I just let it be? I'm so annoyed they contacted us because we are associated at the same address.

 

Thanks.

[121o121]

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[121o121]

Am having trouble uploading images of the letter. Can anyone point me to the sticky?

 

Thanks

[121o121]

 

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[121o121]

 

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[121o121]

what do you think?

[letsdothis]

Purely being in a pedantic mode, I would write back and tell them that you consider the £30 too low.

 

Ask for a higher figure, and also remind them that if you go to the FOS it would cost them approx £450 for starters, as that is what the FOS would charge them for investigating.

 

£30 is a complete insult to me.

[121o121]

Well thats whats I thought but i didn't want to push my luck.

[letsdothis]

What would be a fair figure?

 

I would expect at least £100 for the hassle, maybe ask for £150 then let them barter. Either way £100 or £150 is still saving them the cost of FOS investigating your complaint.

[121o121]

I'll write back to them monday. I reckon £100.

 

Will keep you updated.