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Debit Card Fraud


campodoro
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Hi Guys - I need some advice re. 'the law'

 

the day before my daughter left for 2 weeks holiday she discovered fraudulent withdrawals had been made from her account. she went into the branch where they told her the withdrawals had been made in Poland that morning, and they were made using a card which had expired 3 weeks previously.

 

they said they would report it to the fraud people

 

she got back from holiday to find that the bank have not progressed this at all, and she could have an overdraft to tide her over (thanks!)

 

anyway, regardless of the fraud aspect, I think the bank are liable and should return her money immediately as they authorised transactions on an expired card.

 

can anyone offer any advice?

 

thanks in advance.

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