HELP WITH Citi please

[soslasthope]

:eek:HI

Have missed one payment with citi and they have charged me £12.00 they call this a late payment fee.

 

I have also noticed that they state in small print the following:-

Your promotional interest rates have been removed because your account has not been maintained according to your terms and conditions.

 

Also on the statement it says that Esimated Interest £275.06

on all prev statements my estimated interest has been between £60 - £65.00.

 

This leap in interest rate would be humongus :-xthey do not state the increased rate of interest though:confused:.

 

I am really worried can any body help to shed light on this please?

 

Can I claim the £12.00 back for the late payment fee?

 

Thanks

[PGH7447]

Yes you can claim the amount back, aslo write to them and demand to know what interest rate they are now trying to apply, they cant just increase the rate without informing people.

[soslasthope]

Hi Thanks how should I go about claiming the £12.00 charge back is there a template letter at all I could use please Thanks

[soslasthope]

bump please

[MARTIN3030]

Are we talking about 1 charge or more ?

What about past ?

 

There is a simple temp to request the charges but with Citi not much is simple.

 

Under the Consumer Credit Act you are entitled to account info and I would seek answers to the interest question this way.

 

Ask them for a full statement.

A breakdown of any fees/interest

An explanation of interest in intelligible form

A copy of their complaints procedure.

[soslasthope]

thanks Martin

 

Where is the temp letter can you direct me please

 

Thanks

[The abused]

well SOS looks like you are in the same boat as me. I requested a copy of the cca and the cheque was cashed in March and guess what no cca copy. I am taking the issue up with the FOS.

It is my belief that it is a catch; soon as you are either late or miss a payment they remove your promotional rate and place you on their standard variable rate. They quote the standard variable at about 17% but I reckon if you are the same as me you will be paying 34.9%.

I cannot see how they can justify this. I have writte to CITI but they have not had the courtesy to reply.

It is a money maker for them. Out of interest when did you take out the promotional offer.

Mine was March 08 and I got defaulted oct 08 and have been stuffed ever since.

CITI somehow need to be put into place.

[MARTIN3030]

thanks Martin

 

Where is the temp letter can you direct me please

 

Thanks

 

Sorry I only just saw this.

 

Ok please bear I will point you to it.

[MARTIN3030]

Hmn seems my pc on slowdown.Ok here is something to send.

 

 

Address

 

 

 

 

Date Account number

 

 

 

 

Dear Sir/Madam.

 

 

I am concerned at the charges that have been levied against my account,and request that you refund these in consideration of penalty charges at common law.

If you will say that these charges are legitimate,and in proportion to your actual costs in processing any breach of your standard terms and conditions,then please furnish me with a breakdown of your costs,which demonstrate the charges to be a genuine pre estimate.

Please also indicate whether there has been any manual activity associated with processing any breach,and give details if this was the case.

I am aware that in the OFT investigation into Credit Card charges in 2006,a fee of £12 was agreed as acceptable between a number of Credit Card issuers and the OFT,however the OFT did state that only a Court could rule as to whether a fee of £12 was fair and reasonable.

 

My calculations are that between XXX and XXX you levied XXX charges against my account.

 

I am prepared to file a County Court claim for recovery of these charges under common law,should you refuse to refund them

 

This is a preliminary request,before a letter before action.

 

Yours Faithfully

 

 

 

 

xxxxxxxxxx

 

 

 

Send this recorded delivery to the address in the Contacts thread above.

Keep a copy.

You should be prepared to follow through-Citi will prob ignore-but its a needed step for further action.

 

Any questions-just ask.