@npowerhelp New Disgusting Threatogram tactics by NPOWER

[jimbo45]

Hi all

Whilst "technically legal" I feel this new method Npower has got of intimidating its customers should be stopped IMMEDIATELY.

 

You get one of those new Telemessage threatograms with just an account number -- No indication of who it's from in big bold numbers on the middle of a page.

 

On the next line it says The Above Account remains unpaid and then gives you a phone number to call 0845 070 3000

 

Bottom line says Failure to contact may result in your account being sent to a Debt Collection agency (we all love those don't we) and / or a County Court summons.

 

Now IMO this is DESPICCABLE tactics of the FIRST order -- why should people phone a number if they don't know what the account is for or who sent the letter.

 

I complained about this to Npower -- but apparently this IS legal unfortunately.

 

In any case I NEVER EVER discuss money affairs via phone in any case.

 

Anybody thinking of switching energy suppliers -- DON'T CHOSE NPOWER - this is REALLY a disgusting tactic.

 

If I didn't know better these type of threatograms could make me feel quite scared.

 

There really doesn't seem any BOTTOM to the tactics firms go in methods of debt collection.

 

Cheers

jimbo

[mandyjayne]

Agreed...Npower are the worst of the worst..never go to them! I have had problem after problem with them over the years..

 

They are the thickest utilities user there is..they sent balliffs to us over a so called "outstanding" bill....MY BILL IS ALWAYS PAID..(i have never been in debt with Npower)..

luckily we got a decent balliff who phoned Npower and had a right go at them...they said "just try and get some money out of them" the balliff said NO way!

 

I hate them

 

nuff said

 

MJ:)

Edited May 2, 2010 by mandyjayne

[dx100uk]

sorry they didn't sent bailiffs they send a debt collector.

 

VERY big difference.

 

dx

[mandyjayne]

Yes a very big difference between the two...i do realise that...dx;)

 

and yes they were balliffs...three of them.. ready to cut off my gas suppy...because the monkeys in customer services at Npower cannot make head nor tail of the computer they get put in front of...

 

this had been going on for months with us me refusing to pay (cos i already HAD) them sending me letters, you know the story!

The balliffs actually spoke to my bank manager on the phone outside the house with Npower monkey on a mobile in the other, my bank manager telling him ITs PAID.

 

I was just adding my story regarding Npowers "OUT OF HAND" debt collection..

and that, in MHO, is very out of hand!

 

MJ

Edited May 2, 2010 by mandyjayne

[dx100uk]

so this has been to court then?

or they had a warrant issued by a magistrates court?

 

the only time they can 'cut you off' is for safety reasons after 2yrs of not being allowed to see the meter.

they cannot do so for non payment nor to change a meter.

 

dx

[mandyjayne]

oh well thats good to know, that you cannot be cut off, for non payment...that should help hundreds of people on here then!

 

You learn something new everyday:D

 

I did not know that!

 

MJ:)

[angry cat]

For your information, similar issues were featured on Watchdog this week!

[angry cat]

BBC - BBC One Programmes - Watchdog, 29/04/2010

[dx100uk]

yep they try their arm at nasty tricks.

 

they can only force entry on dire life or death situations

the rest they MUST get a warrant.

 

if you read those cases on watchdog properly both were after two years of them not seeing the meter.

 

dx

[dx100uk]

dont get me wrong though..disgusting action not checking their facts properly which is what the gent on watchdog said.

 

now back to mandy and these 'bailiffs'

 

did they show you a court warrant?

 

its just i'm wondering if this was the infamous philips lots

using their bailiff guise when infact they were only there to operate as debt collectors.

 

dx