Brit Vs Halifax

[Brit]

Hi Everyone, just shown this site today by a fellow user, who was shocked to see some of my charges for the last 2 mths;

 

04 Aug 2006 Charges as Notified £30.00

31 Jul 2006 Charges as Notified £67.00

06 Jul 2006 Charges as Notified £39.00

Total: £136.00

 

Well Ive been getting them higher and for longer than i can remember,

So here goes;

 

S.A.R to be sent 23 Aug 06 -

Postal Order & Recorded Delivery Voucher will be kept as proof !!

[mechs]

good luck

[Brit]

cheers bud

 

sumitted an special delivery, for 1pm tommorrow

[Brit]

Been so long cos im in UK Armed forces and doing this whilst in IRAQ is a bit of a pain but getting the mail through slowly, :o i know 40 days are up but looking forward to the next step

 

read this today

 

Latest Business News and Financial Information | Reuters.co.uk

 

all about charges

[Brit]

well nov december and nothing from halifax, looks like threatening letter time and complaints commission

[Brit]

Due to being "out of the country" again the days since my SAR was sent in has been 228 and not had 1 of 2 accounts requested, can i still go to the ICO office if after phoning the bank , they refuse to send the statements. Or am i over time limits ??

[Brit]

well sent an email to the halifax (as listed on the sticky's) however does this count as contacting them or should I now send the LBA to them ?

[emmaf01]

If you get no response to an e-mail, a phonecall to customer relations can often shift them along. I don't know if phoning them is a possibility for you at the moment, considering your situation?

 

If not, then you can download and complete the complaints form from the ICO. Did you get proof of postage for your SAR, or have you info on when they cashed your £10?

 

I don't know how they can refuse to send you the info you've requested. Maybe they think its too risky for the postman?

[Brit]

Is ok my mail will go to my registered home address, anyways decided to use the template of ive received some but not all LBA letter and sent it to Miss Hinchliffe, by registered mail

[emmaf01]

Try sending them a non-compliance letter, listing what is missing.

 

But a phonecall to customer relations was how I got the rest of my statements from them. The personal touch, perhaps?

[Brit]

Ive tried that specialy with the recent BACS screw-up, they charged me after not paying me my salary for paying a DD "over limit" and charges for going over limit. "yes Sir, we'll refund that to you, its our fault." Nothing so far.

[emmaf01]

They really are trying to squeeze every last penny out of you, aren't they!

 

Strongly worded letters are the only other option, I'm afraid.

 

And not giving up. They hate it when you keep at them.

[Brit]

http://www.postoffice.co.uk/portal/po/track;jsessionid=N2SEEB4WZSO5QFB2IGVUQ3QUHRA0UQ2K?catId=20700386&_requestid=199574

 

Track & Trace

Results Your item with reference ZUXXXXXXXXXXX was delivered from our HALIFAX Delivery Office on 17/04/07 .

 

14 days starts now.......

[jowalshy]

Hi Brit. I think you are supposed to count 14 days from the date of your letter and not the date they receive it.

[emmaf01]

I like to take it from when they receive it, but I think its your choice- does no harm to look reasonable- at least more reasonable than the Halifax.

[abo999]

Doing this in IRAQ? So you're fighting insurgants and banks at the same time??? Good luck fella, hopefully you'll see your cash as quickly as I did.

 

And stay safe!

[Brit]

wouldnt be so bad if i could take my wpn into the bank, well they have been robbing me for so long

[Brit]

Hi Brit. I think you are supposed to count 14 days from the date of your letter and not the date they receive it.

 

but with that way round you could write a letter and date it 25 days previously and send it off, cutting down days for SAR's so to stop the Git's claiming fraud I tend to use the day apon recieved

[Brit]

Right just recieved a list of '94D' charges incurred from 2000,

but using the standard SAR letter should'nt I have been sent All statements from the accounts creation. ?

 

I am right in thinking this, not just last 6 yrs.

[Brit]

...bump

[emmaf01]

They will not send out more than six years if they think it is for bank charges. Probably because they want you to think you can only get six years worth back (WRONG), as more would cost them, errr, more.

 

I got more than six years back by phoning and asking them for ALL the statements. They tried to fob me off ("you can only claim back six years, madam"), but I told them that I needed more. They gave in in the end. It takes work but I got back to 1994 when the account started.

[Brit]

Thanks very much emma, will phone in morning as im only after a data protection inquiry. Didnt say I was yet after claiming anything back.

cheers very much

xxx

[Brit]

just been on with halifax, and the lady informed me that under the SAR they only hold statements for last 6 yrs, anyone else had this one recently ? have they started getting rid of further back statements or is another letter the way forward ?

[emmaf01]

No- they have the information -see the thread http://www.consumeractiongroup.co.uk/forum/general/80683-please-post-how-far.html

 

They are being deliberately misleading, and you should confront them and threaten them with a complaint to the Information Commissioner's Office.

 

I'm afraid another phone call may be in order- I spoke to Phil Jairaminta in Customer Relations. He got the full statements out to me.

[Brit]

Ok, I applied for the statements last August and sent a LBA for one account not sent out, got the "charges" letter, but not the transactions, now "they" say their sending them for just 6 yrs worth, when i get them , am I back at the LBA stage for charges back, or ask for charges & threaten to go to court in same letter ?