Faulty Acer Laptop from PC World.

[Peteinhull]

Hi Guys,

 

I'd appreciate any help that any of you could offer, although I suspect that my options are limited.

 

In December 2009 I purchased an Acer Laptop from PC World in Hull. I declined that additional warranty they always offer you. The laptop was for my girlfriend for Christmas who was, as you would imagine, thrilled at receiving it. Needless to say, that she has looked after the laptop like a new born baby!

 

Over the last month or so, it has developed a flicker to the left hand side of the screen, nothing major, just occasionally flickering to the left hand quarter of the screen. I reported this to The Techguys, PC Worlds repair people and they arranged for the laptop to be collected for repair.

 

I have just received the laptop back with a repair docket from Acer, on which they have reported the following:

 

LCD-X-7-Cutsomer has spilled liquid over the lcd panel. This is not covered by the customers warranty. The unit has been returned unrepaired as requested.

 

This is nonsense, there has been no liquid anywhere near the laptop. I called Acer and told them so, and they stated that I would have to take it up with PC World. I rang PC World and they basically stated that if Acwer has reported that liquid has been spilled over the LCD then it has.

 

So I am now at an impass. My word against theres. And by the look of it, they usually win.

 

I have heard of the Sale of Goods Act 1979, specificially sec. 47 & 48 and wonder whether this applied to this case and which would be the best couse of action.

 

Any help would be greatly appreciated.

 

Pete.

[dx100uk]

get an independent engineers report done.

and take it from there

dx

[Renzokuken]

You would need an independent engineers report done as dx says. I'd be very wary though, as if he does find any liquid damage inside the unit you'll be stuck paying for the report with no recourse.

 

Normaly if acer or thetechguys wanted to cop out of a repair, they'd just claim the damage was neglectful. Claiming water damage is unusual because if you open the machine up it's very easy to prove/disprove.

[Peteinhull]

[Normaly if acer or thetechguys wanted to cop out of a repair, they'd just claim the damage was neglectful. Claiming water damage is unusual because if you open the machine up it's very easy to prove/disprove.

 

I don't suppose using a liquid screen cleaner would cause this sort of damage would it? And if so, surely the design of the screen is such that it is not fit for purpose. I'm not saying she's hosed it down with the stuff, but she has used a specific LCD cleaning spray on it.

 

Also, anyone got any ideas of where I would find an independent engineer in the Hull area?

 

Thanks again guys.

 

Pete

[ForestChav]

Total rubbish.

 

Under the sale of goods act the product is considered inherently faulty (within 6months as this is) unless the seller can PROVE (not say) it was).

 

If they can, and you are sure there is no damage, then you will need an independent engineer to say what the fault was caused by.

[blitz]

Spraying anything on the screen can indeed cause damage, as far as I am aware you should always spray on to a cloth and use that, and not directly on to the screen itself.

 

It is liquid after all and the screen is not impervious to such products

[labrat]

ok, re-call pc world

 

dont worry about explaining what acer said thats seperate

 

remind them you have a right to an uplift (probably under a u20 code - whatever that is) for a PCWORLD engineer to check the screen over

 

 

thats an example of what i would expect a liquid damaged screen to look like.

 

 

 

although re-reading the origional post where does the report come from LCD-X-7 sounds suspiciously like a pcworld code i beleave acer use a differnt report

 

if it is a pcworld report its probably on green paper, with a engineer number that ussually starts with a T or a W

[Gazza112]

Hi Pete

 

 

Right been there, done that with PC World a few years back now.

I purchased a computer a few years back, had a fault with in the first few weeks. Ended up taking it back to the store 30+ times in that year, explained to the managed i was not satisfied with this and wanded my money back or a replacement or i would take them to Court.

 

Know there's two ways you could try, one if there is liquid in the PC you could try your Home insurance for accidental damage.

Or as was mentioned get an independent report, and take PC World to Court.

 

In my case i had to take them to Court, but good news i won the day and got a full refund of £2400.00 plus £250.00 costs back.

 

But push PC World as i've found that there aftercare is Cr...p.

 

 

Gaz