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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BAYV Warranty & Hire Agreement?


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Here are more agreements taken out with Buy As You View ,baring in mind the signatures that are there are 'allegedly forged ',the date of birth of customer is wrong ,and there is no signature or date of or on behalf of owners

 

documents :: img010.jpg picture by nikkijs68red - Photobucket

 

img011.jpg picture by nikkijs68red - Photobucket

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BAYV been and took wii back today:(? Partner signed it over as it was in her name, we owed £300 after paying £1000's on their products over the last 10 years and we just said they can take it back as we can get a Brand new one for £175 with 4 games, and the rep said i bet u are glad to see the back of us arnt you? Too f****** right, the CEO struck a deal with me and used my email address to send messages etc, but the account was in my partners name, I could have been anybody who just had access to her details and they discussed everything on her account with me????DPA breach or what?

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And as anyone else signed an agreement with them when they have wrong address info on their paperwork?

 

I am assuming you mean the address of the customer is wrong ? if so

 

Surely if wrong details are on agreement the agreement would become unenforceable ,contact the office of fair trading ,as I did and lodge a complaint on the email address below ,I scanned relevant documentation to them 2 . .

enquiries@oft.gsi.gov.uk

Also its clear to me now that the Financial Ombudsman Services cant take on miss -selling of their rip off warranty ,and the customers being pressurised into taking it out etc ,but you can submit a complaint to the Financial Ombudsman services for unfair credit agreements etc .

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BAYV been and took wii back today:(? Partner signed it over as it was in her name, we owed £300 after paying £1000's on their products over the last 10 years and we just said they can take it back as we can get a Brand new one for £175 with 4 games, and the rep said i bet u are glad to see the back of us arnt you? Too f****** right, the CEO struck a deal with me and used my email address to send messages etc, but the account was in my partners name, I could have been anybody who just had access to her details and they discussed everything on her account with me????DPA breach or what?

 

Contact the ICO ( Information Commissioners Office ) For any breach of data protection Data Protection and Freedom of Information Advice - Information Commissioner's Office (ICO)

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No my partners address is ok, it was their address which was wrong as the postcode did not match up with their address as you can see earlier in my thread? BAYV said they had to use that postcode cause they did not have one at that address, but that address as been there from the 80's-90's? They had cocked up that is what they have done and trying to wriggle out of it, as it states on the CCA 1974 the addresses have to be totally correct for the agreement to stand, forgot what section it is but will dig it out and let yous know?;)

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