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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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mk one


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Gonna try to reclaim charges against mk one

 

Set up ridicilously low credit limit card last year, they still took payment even though I was over my limit. £30 a time, got silly, cut up the card.

 

Anyway gonna give a shot.

 

Sending letter to request charges today.

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  • 2 weeks later...

Going to send a second letter to follow up demand for charges, also off work this week so will ring them up for the information.

 

These were charges for going over my credit limit set at £100 can I claim these back?

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Decided to give them a ring, they denied having the letter, asked for list of charges, girl said she could only look at last 6mnths. Told her I wanted the last 18th months, and she said she would request this information.

 

Followed up with a letter of confirmation of my requests - hope this does the trick.

 

Kim

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The number of companies "losing" letters at the moment is frightening. I would advise everybody to send all correspondence by recorded delivery. Whilst it is not legally essential, it stops them from using this excuse.

 

Remember, their inefficient office practises are not your problem.

 

 

 

 

 

 

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girl said she could only look at last 6mnths. Told her I wanted the last 18th months,

If all your charges fall in those eighteen months, fine, but, reading around this site, you should be able to go back over the full six years if you wanted to.

 

Good luck.

[

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  • 3 weeks later...

Received one letter saying we are looking in your complaint, followed by another saying we need the £10 for DPA, before I sent the £10, received another letter with the statements free of charge.

 

This now poses a question, I have been charged around 5 times at £10 each for over credit limit plus once at £20....

 

Can I claim for charges below the £12? ie £10 each or only for over this amount?

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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