Refund on Skydiving voucher?

[PatsyTheCat]

Hi,

 

I've just purchased a Skydiving voucher for my brother in law for his 40th. Foolishly I didn't read any reviews on the company in question before booking the voucher. I've now read a few which have made me a bit concerned and have decided I want to cancel the voucher and book it somewhere else. Just wondering what my rights are here? Do I get 7 days to cancel as per the DSR? No specific date has been booked. It's just a voucher that he can redeem by booking his chosen date.

 

Thanks

 

PTC

[My Real Name]

I don't see why this would not be covered under the DSRs, assuming you made the purchase at a distance - see section 2.15 of the OFT guide to distance selling:

 

Do the DSRs apply to the sale of gift vouchers?

2.15 Yes. In our view, the provision of gift vouchers is a contract for the supply of a service. The provision of vouchers that are in the form of electronic money (such as a card with a magnetic strip that may be accepted as a form of payment) may be considered the provision of a ’financial service’ and so the FSDMRs will apply.

[PatsyTheCat]

Thanks for the response.

 

Yes the purchase was made over the net just a couple of hours ago.

 

So I have 7 days in which to write and cancel?

 

What happens if they send a voucher stating the persons name on it? Could this be classed as personalised and therefore not covered by the DSR? Should I email them to cancel now so there's less chance of them sending anything or should I post a letter? Or should I contact my card company and cancel the transaction?

 

I know I may be jumping the gun a bit but from the reviews I've read I'm anticipating a fight to get the money back.

[buzby]

This wouldn't be 'personalised', but it pays to be cautious BEFORE purchase, not go through the hassles subsequently to the purchase. Rather than await the voucher, if you plan to cancell, contact them NOW and ask them to cancel with immediate effect.

[My Real Name]

The voucher is not in itself the service - merely a token.

 

Who are the company and what do their Ts&Cs state? Not that they would necessarily effect your statutory rights, but they might indicate whether the company is aware of your rights.