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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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M&S/DG Claimform - old M&S Card debt **Discontinued**


dillon21
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OK thanks to citizen B i have got the cpr letter ready to go today to the solicitors with £10postal what do i ask for on a subjecu access request is there a template for that and is this the samt as asking for a cca

THANKS

Also i only need to sens cpr 31.14 to the solicitors and not mand s correct

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i see in the template letter it says they have 40 days to reply but i only have untill the 28th Dec for the court what will happen about this also if i have other credit cards should i also send a sar or do i onlt do that forthis one where aclaim form as been issued with the other would it just be a cca

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I gave you the link for the Subject Access Request in post 22.

 

Please DO Not send money with the letter to the solicitors. You do not send a copy of this letter to M&S.

 

Do send the £10.00 to M&S with the Subject Access Request. Everything you need to ask for will be in the template.

 

No, it is not the same as asking for a copy of the CCA, you are requesting EVERYTHING in respect of your dealings with the account with M&S. That will be statements, terms and conditions, diary of events, default and termination letters, copies of other correspondence between yourself and M&S.

 

Have you acknowledged service yet.

 

When you put in your defence (later) then we will include the fact that you have sent cpr and sar letters and as yet have had no response. We will ask for permission to amend your defence when all this information is to hand.

 

If you have other credit cards then yes, you should send just a CCA letter which will cost only £1.00. If and when they decide to take action against you then you can do the Subject access request. Do not create confusion by asking questions about other credit cards on this thread. Start a new one for each credit card. I have amended your title to reflect this is for an M&S claim.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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:D Good..

 

The reason I say not to mix the card information is simply so that people who are offering advice dont get confused as to what they should be giving advice on.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Have they not put the account number on the particulars of claim form ?

that is all you need.. other than that, they should be able to find you from just your name and address.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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It means you won! Merely by stating you were going to defend the claim and asking them for the documents in the CPR 31.14 request.

 

My take on it would be that when they asked for (and got, or maybe didn't get) those documents from M&S they found some fundamental flaw in them that made it unwise for them to continue the case. I was going to say impossible, but that doesn't seem to stop some solicitors.

 

I would hope for your sake that this means that the (alleged) debt will be written off by M&S. Since they started a claim but discontinued it that would seem to be the only logical conclusion. However before you crack open the champagne (or whatever is your preferred method of celebration) I would await more knowledgeable minds than mine to confirm that, having taken this action and discontinued, that they would not/should not/can not take action again. They will also be able to confirm to you what steps you should take next (for instance writing to the solicitors or M&S to confirm the debt has been written off).

 

If only more of these claims went away as easily as this!

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hiya all

 

just came across this thread and i really do hope it is a good ending

 

lets see what others would recommend too from the legal point of view just so we all learn and avoid any pitfalls

 

fab help from cag as always well done

 

laters angel x

Im happy to help with support and my own thoughts, but if I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action.:)

 

my new motto is,,,",Taking back control of your life and home - such peace is priceless"

 

This is all due to truecall device , have a serious peek at this you will be thankful like I am x laters angel :D

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ok today have had a letter from solicitors with a notice of discontinuance what does this mean please

 

It means you won! Merely by stating you were going to defend the claim and asking them for the documents in the CPR 31.14 request.

 

My take on it would be that when they asked for (and got, or maybe didn't get) those documents from M&S they found some fundamental flaw in them that made it unwise for them to continue the case. I was going to say impossible, but that doesn't seem to stop some solicitors.

 

I would hope for your sake that this means that the (alleged) debt will be written off by M&S. Since they started a claim but discontinued it that would seem to be the only logical conclusion. However before you crack open the champagne (or whatever is your preferred method of celebration) I would await more knowledgeable minds than mine to confirm that, having taken this action and discontinued, that they would not/should not/can not take action again. They will also be able to confirm to you what steps you should take next (for instance writing to the solicitors or M&S to confirm the debt has been written off).

 

If only more of these claims went away as easily as this!

 

:lol: I would suggest you ring the court up first thing Monday morning, but it looks to me as though they have decided not to proceed.

 

Well done.:D

 

As soon as you get the official notification from the court then I will amend your title. But please, do check with the court first thing Monday.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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ruth

 

fantastic news. I noticed that even though you been a member of CAG for nearly four years, you've only just started posting this month and then on three different threads. And now this great success. Whatever you have, you should bottle it and sell it!

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

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got hold of court they have said they havent processed anything from the solicitors but she asked me to read to her what i had received and said that they must have decided not to go ahead just one thing thou received a load of papers from mand s by speacil deliverey what does this indicate

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Hi ruth

 

I personally would be careful here because the court haven't actually said they have received this letter. It may be a good idea to send a copy to the court with a covering letter just to have it on record that you were sent this letter just in case they are playing silly buggers.

 

Regards

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  • 4 weeks later...

Today in the post received a important notice from collect direct saying my account is overdue and they have been instructed to recover the amount for M&S

 

I spoke to the courts back alng and theyu asked me to send on the letter of discontinuance which i did any ideas

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