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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Darling V Ge Money **WON**


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:confused: Well here we go then S.A.R. letters sent today 15/8/06 for both myself and himself. Upon reading other threads re GE Money seems that they can be awkward little blighters, so am very nervous about this.

Any info/support gratefully received.

 

Hey Ho Here we go!

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Hi Eunice, GE Money have just refunded all of my charges after sending my initial claim letter. £254 in total. The money will appear as a credit in my account.

 

It may be that rather than create a backlog of cases, someone has had the foresight to refund the smaller claims to avoid further costs to them in admin.

  • Haha 1

Don't let the fatherless chillen get ya! :grin:

 

Barclays - settled in full £4799.38 ;)

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Great news about getting yours refunded!

 

I have just recieved my statement of account this week and am about to send my prelim letter.

Am claiming for unpaid DD fee and settlement admin fee...can i claim back the settlement interest as well? (its £350 and would be fab to get back!!!)

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Hi thanks for the information, it really is words of comfort at the moment. Lost my job on Friday (due to cutbacks) so have got the right hump, am channelling all my energies into getting revenge on ALL the buggers who think its ok to rip off all of us little people. Still hav'nt stopped working out how many there are feels like there's loads of them. But believe me they will all be hearing from me at some time soon. Just need to get organised, so will do one a week I think just to keep me amused, whilst I'm job hunting. Himself not so sure he thinks that there can be some sever comebacks over this, but he will be pleased when he sees the cheques start to drop on the mat.

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  • 2 weeks later...

Right am starting to go through statements, and have found these entries.

ON TRANSACTION HISTORY PRINTOUT. a) Retail interest charged automatically at cycle time. b) Product type used for payment protection plans. c) Arrears letter charge.

ON COPY STATEMENTS. a) Late payment charge. b) Interest. c) Account Cover Premium.

CAN ANYONE TELL ME WHICH OF THESE I CAN CLAIM BACK PLEASE.

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  • 2 weeks later...
  • 2 weeks later...

letter received from Sara Wainwright 'unfortunately we cannot refund your monies by cheque, as you owe us money blah blah, so we have credited it to your accounts etc' Also says that they no longer hold our accounts and are now administerd by CL Finance Ltd.

Regarding default she cannot remove it but recommends that I put a note of correction on the file.

So thats what I'm going to do, as I dont want to rock the boat, as the accounts have already gone through the court system and have CCj's on them, and apparently I should not have claimed against them in the first place (advice I have been given).

So anyway I now consider this one to be closed.

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  • 2 weeks later...
  • 2 weeks later...

i would contest this ...if the account information contained unlawful charges the data supplied to the cras is inaccurate and also the default can be deamed inaccurate...and inaccurate information is a big no no...007

"ALWAYS QUOTE ME AS BEING MISQUOTED" :D

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