Abbey Bank Charges

[pezza76]

Hi there

 

Over the past year or so myself and my wife have been hit with nearly £1000 of bank charges by Abbey. We have tried calling them and asking them for help, but they have said there isn't anything they can do as they refunded us £15 in June which we didn't know about. Most of the charges have stemmed from when we had a bit of financial trouble around Christmas last year and ended up with Bank charges of over £300. Obviously the next month we ended up with more as we had a £300 deficit in our finances. Is there anything we can do about this?

 

Thanks in advance.

[silverfox1961]

Hi,

If you know exactly how much they have taken in charges, you could send them a prelim letter:

 

Letter 3 here:

The Consumer Forums - Bank charges templates (consumer)

 

If you don't know then a SAR is required first to get all your statements (letter 2)

 

They will knock you back because of the OFT test case which should be resolved soon but you need to get your claim in before if possible as there may be changes in the future which may affect how much you could get back.

 

Don't forget to include the interest as well.

 

fox

[pezza76]

Thanks very much for your quick response!

 

I've tried to open the SAR template and it just keeps knocking me back to the Consumer Bank Forum homepage?? Any ideas?

[locutus]

This link help?

 

http://www.consumerforums.com/resources/templates-library/48-bank-templates/110--data-protection-act-1998-subject-access-request-

[maroondevo52]

Try this one.................

 

http://www.consumerforums.com/resources/templates-library/48-bank-templates/110--data-protection-act-1998-subject-access-request-

 

 

Ooops, too slow.

 

Regards.

 

Scott.