CCA Request - How long have they got to comply?

[tombutler]

Hi,

 

As always I've had a good read of the existing threads and I note that MBNA have 12+2 days to comply with my CCA request.

 

Could somebody clarify from when I should start counting the days? I am assuming it is 14 days from the day it was delivered and not from when I posted the letter.

 

I think I posted the letter Mon 21st Sept. It was sent recorded delivery and it was delivered and signed for on Wed 23rd Sept 2009. So is the 12+2 date this coming Wed?

 

Another question which say sound odd but must they comply (post the CCA docs before this date) or must I receive the docs before the 12+2 date. (To date I have heard jack from them but still receive phone calls from them, which I do not answer)

 

Assuming I do not receive anything from MBNA should I immediately follow up with a Subject Access Request the day after the 12+2 period?

 

Cheers.

 

T

[supasnooper]

You count the days from when YOU posted the request - and it is working days that count ( Mon- Fri excluding Bank Holidays).

 

If they do not respond then send them a letter putting the account "Into Dispute".