Ross V Halifax ** WON **

[sarahmoon33]

You and your mum deserve every penny back. Well done Viki, you should be proud.

[vikiross]

Thanks! I'm so proud of my mum, I sometimes forget what she's done and been through and when I read my letter back today I was just so chuffed for her that we got it back. She keeps ringing me and saying 'how much is it again?' Aww.

[hillards]

My first thoughts are to print a copy of that letter off and frame it! Then to send copies to all the newspapers, and the BBC Money programme, just to show that they CAN do this type of thing for their customers.

 

Then my cynical side kicked in and I realised it was your right to ask for the money back, despite the personal background.

 

Overall though, I am pleased that you've had this outcome. I had tears in my eyes too as I read the story - and I'm a bloke!

 

Well done, your Mum should be proud of you for standing up to the big boys.

[vikiross]

Well ive been helping my daughter who's 21 get her charges back. She left home last year and got herself in to dept and Halifax helped her to get into a bigger mess giving her a credit card,overdraft etc. She was being charged almost £90 per month and they knew that her income wasnt enough to cover her dept, she just wasnt getting anywhere. When I found out about it I went into the branch with her to see what could be done but nobody could help us. The girl behind the counter was very helpful and apologetic but said that there was nothing she could do. We tried to get help from the Halifax via the phone and "Dave" (couldnt give me more info about himself due to data protection act) told me to let her get into dept until the bank decided to stop her account, he said that they would only do something about it then. I couldnt believe it, I then found out about this site and we are now up to the court action stage we filed MCOL a week last Thursday and have received court details today saying they intend to defend, so we are just waiting.

 

Good luck, although I'm so sure you wont need it and she'll have her money for christmas! =)

[vikiross]

Thanks! And I've already planned to frame it! =) A journalist that we've dealt with before actually asked to see my letter, but she said it was too libelous to print, err, so we just left it but she doesn't know about this reply yet!

Anyhoo, thanks again! =)

[twofiveothree]

Well done Viki. You've done your mum proud! I too have won against the Halifax this week and know how good it feels. Wishing your mum a speedy recovery. Caz

[livelylad]

CONGRATULATIONS

[vikiross]

Aww thanks, and well done to you too!

[mechs]

CONGATULATIONS Vicckie its so well deserved