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ICO -delays in processing complaints


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Hi all,

 

Have lodged a non-compliance complaint with Information Commissioners Office against Egg on 06 Aug 06 and have had no acknowledgement yet. Telephoned Information Commissioner's Office to find out if they had received my complaint told that they have a large back-log of complaints and they were currently acknowledging complaints received on the 31st Jul.Lady I spoke to was able to search database using postcode and confirmed my complaint had been received.

 

Charlie

Nationwide Total settlement for first claim £810.92 (Charges £570.00) total charges £2579.00 (Another 4 claims to make)

 

Tesco personal Finance -NO penalty charges see post end thread

Egg DPA complaint sent to ICO see thread

Egg also trying to get defaults removed

Abbey National/MBNA credit Card - Eventually settled in FULL:)

 

Citibank Preliminary sent 19/08/06

MBNA DPA sent 30/07/06

Mrs CharlieHo v Providian DPA sent 30/07/06

 

MORE TO FOLLOW

 

Advice & opinions of CharlieHo are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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sent complaint on-line

Complaints about Data Protection

 

Charlie

  • Confused 1

Nationwide Total settlement for first claim £810.92 (Charges £570.00) total charges £2579.00 (Another 4 claims to make)

 

Tesco personal Finance -NO penalty charges see post end thread

Egg DPA complaint sent to ICO see thread

Egg also trying to get defaults removed

Abbey National/MBNA credit Card - Eventually settled in FULL:)

 

Citibank Preliminary sent 19/08/06

MBNA DPA sent 30/07/06

Mrs CharlieHo v Providian DPA sent 30/07/06

 

MORE TO FOLLOW

 

Advice & opinions of CharlieHo are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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E-mail back from Information Commissioners Office

16th August 2006

 

 

 

Dear CharlieHo

 

Thank you for your correspondence dated 6th August 2006.

 

The matters you have raised will be assigned to one of our casework teams and allocated to a case officer who will respond accordingly in line with our current service standards.

 

Should you wish to contact us about this matter please quote your case reference number:

 

XXXXXXXX

 

Failure to do so may delay the processing of your request.

 

For further information please contact our Helpline on 01625 545745.

 

Yours sincerely

 

Sarah

Sent on behalf of

Mr Paul Arnold

Senior Customer Service Manager

Nationwide Total settlement for first claim £810.92 (Charges £570.00) total charges £2579.00 (Another 4 claims to make)

 

Tesco personal Finance -NO penalty charges see post end thread

Egg DPA complaint sent to ICO see thread

Egg also trying to get defaults removed

Abbey National/MBNA credit Card - Eventually settled in FULL:)

 

Citibank Preliminary sent 19/08/06

MBNA DPA sent 30/07/06

Mrs CharlieHo v Providian DPA sent 30/07/06

 

MORE TO FOLLOW

 

Advice & opinions of CharlieHo are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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Share on other sites

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