3 - No servie in SE london until Nov - They have offered to cancel my contract but want the handsets back

[bdf3077]

Hi,

 

I recently complained to 3 as service in our area had been non-existant for 3 weeks, i phoned 3 and they said it would be sorted by the 31st July, this is no the case so i contatced them and reuested that they cancel the contracts without penalty. They agreed to cancel but want my handsets back (i have 2 accounts).

 

can anyone advise. i can post the letters they have sent me for reference.

 

kind regards

 

to view 3 relpy please click link below

 

http://i605.photobucket.com/albums/tt131/bdf3077/20090810121915633_Page_5.jpg

Edited August 10, 2009 by bdf3077
added link

[locutus]

Have you got everything in writing? Is their a problem with returning the handsets?

 

Also you may need a PAC (to port your number if you need to keep these).

[bdf3077]

Have you got everything in writing? Is their a problem with returning the handsets?

 

Also you may need a PAC (to port your number if you need to keep these).

 

Please click the link to view 3 letter. I dont want to return the handsets and i believe that they are mine as i have been paying for them for months.

 

im not to fussed if i cant keep the numbers.

[shining Light]

Did you actually buy the handsets or were they free as part of the package?

 

If you bought them then they are yours but if they were free, then the company have the right to ask you to return them as technically they still own them. When "free" the company is subsidising the cost of the handset but will gradually recover the costs from you by way of the monthly charges which is why there is a fixed term contract.

 

If they agree to cancel the contract then that is good news, but they are not going to let you have FREE handsets which would normally cost you anything from £75 - £200.

[locutus]

I'd say you've done well to get a cancelation for coverage reasons (coverage is not a condition of the contract... they could be nasty and say you need to keep paying for the rest of the term!)

 

IMHO return the handsets and choose a network that has coverage.

[postggj]

This Is ReleveNT

I Live In Oxfordshire

A Friend Of Mine Lives In Shipston On Stour Near Stratford

 

His Dongle 3 Has Gone Down

 

Went Into The Shop And They Said It Will Be Down For 6 Weeks

No Advance Warning Nothing

[buzby]

Since coverage is never guaranteed, if they authorise a contract cancellation with no penalty, accept it with good grace. If you want to keep the hansets, you can certainly ask what they would charge you to keep them, but it may complicate your departure.