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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hi iam hoping to get some advice here,we owe mobile money around £500 pound after paying around £1,500 for a £1000 loan from 2 year ago they now want to take the car to sell to gain the out standing money the car has been stored away as it is nolonger in working order and we are not will to pull the money out to have it fixed so mobile money can come along and take it.we were lucky to have a family member how bought us an other car untill we could get this problem sorted out.Today some one from mobile money payed us a visit and said they have been watching us and taking photos of my partner driving the new car and they say in 18 days they will be back to take the new car as they can prove it belongs to us.when my partner asked for this in writing he was told that we would get it in writing in 18days when they come to collect the new car!

can they do this....please can any one help.

thanx in advance,linzih:-?

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hi im not sure but i wouldnt think they can take it without you signing a liability order as the bill of sale is on the other car not this one..

but i have just been thinking and if you car needs work done to it (the one you have a loan against) why not take it down to them to get it fixed as it belongs to thyem so to speak let them fork out for it as they supposedly own it lol see what they say then

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I don't think they can do anything on your new vehicle but just to be sure the person that bought it for you - ask them to give you a written statement saying it is their car which they have loaned to you - then they definately cannot do anything with it.

 

Also as a side point as you have paid more than 1/3 of the car they would need a court order to come and take the old car from you anyway.

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