deatils/infomation sent to wrong person

[valhala]

Unbelievable thing happened where my wife had an account with a catalogue missed payments and then had the account sent to a DCA, she didnt realise anything about this untill she got a phone call last week from a guy up in yorkshire somewhere(we live in the south) saying he has been recieving statements and letters about the account, he even mentioned some of the items my wife has purschased.

 

A couple of days later she got a call from the company apologising and saying they will look into what has happened. My wife has said she wants the balance cleared and accouunt closed as she was in the process of claiming default charges which should have come to the amount left on the balance living it at zero.....she probably has a default notice on her credit file now as well.

 

 

Anyway need some advice here, they have obviously done an error, but in my opinion its quite a serious error as giving her infomation to a complete stranger could have had a much more serious outcome, luckily the guy seemed quite genuine as he phoned to let her know about it and also called the company to inform them.

 

Any advice much appreciated ??

[silverfox1961]

My suddestion is to complain to the catalogue company but also to copy the complaint to the Information Commissioner. If you have the chaps phone number, ask him to forward the letter to you and also if he will complain as well (or do a statement confirming that wrong info has been sent to him)

[madasamuppet]

Tell them you are going to complain to the information commission, this is a serious breach. And the least they can do by way of compensation is to wipe the balance.

[cerberusalert]

As above, make a complaint to the Information Commissioner Information Commissioner's Office - ICO this a serious breach of the Data Protection Act.