Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
      • 1 reply
      BankFodder

      Picked By

      BankFodder,

    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
      BankFodder

      Picked By

      BankFodder,

    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
      WanTToMoveOn

      Picked By

      WanTToMoveOn,

    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

      Picked By

      BankFodder,
    View All
Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

charges training read this

janice514

By janice514
in A Word from the Banks

 Share
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5444 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

janice514

janice514

Posted
Posted

Hello all, I worked for a high street bank in the banking centre, I was trained within the charges area, never ever give back charges, this was profit share for the staff, and the less charges we give back the bigger xmas party we would have, to be honest profit share was rubbish, and was all a big ploy, we were errored for charges we give back to honest people who really were struggling, its hard when its your job on the line, no matter how much you want to help people, i myself have been in the same boat and know what its like.

 

THIS IS DISGUSTING THEY WERE PROMISING STAFF MONEY OUT OF OTHER PEOPLE MISFORTUNE.

 

WHAT BOUT THAT EH

Link to post
Share on other sites
BankFodder

BankFodder

Posted
Posted

Would you like to contact admin and tell us a bit more about this in private?

Link to post
Share on other sites
yourbank

yourbank

Posted
Posted
Looks like a hit and run. WTF was that all about?

I think the OP had a boss that talked out of their posterior. I recognise an element to it and I recognise the tone of the OP's boss(not a very good boss and certainly not one who knows what they are talking about either).

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

Link to post
Share on other sites
janice514

janice514

Posted
  • Author
Posted

it wasnt my boss, it was the way we were all trained???? dont understand what your meaning with this quote.

 

If i can help people with charges i will, all i told was the truth, and i have many other colleagues who would back me up.

 

j

Link to post
Share on other sites
yourbank

yourbank

Posted
Posted
it wasnt my boss, it was the way we were all trained???? dont understand what your meaning with this quote.

 

If i can help people with charges i will, all i told was the truth, and i have many other colleagues who would back me up.

 

j

 

apologies, I used to work for a bank and we were never trained in this method. If they had, I would have probably posted up as you have. Out of interest, which bank was it?

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

Link to post
Share on other sites
janice514

janice514

Posted
  • Author
Posted

hiya again, was so annoyed someone had put i was hit and run, i have a full time job and five kids, and not much time for internet lol, i used t work for abbey, we were all trained in the banking centre in the same way, profit share, and all customers were labelled 1 2 3 this all leaked out on watch dog a number of years ago, if you were customer 3 you got nothing back, customer one maybe??? within a banking centre, it was part of are stats, refund charges, and we were errored on how many we give back, the more we kept for the bank the more profit share we got, i myself have been in touch with bank regarding charges as became sick, and could not keep my head above water, and did mention this to them within my claim, they soon paid up.

 

I would just like everyone to get back what they deserve, and to stop this charge robbery

 

tc

Link to post
Share on other sites
janice514

janice514

Posted
  • Author
Posted

not sure they always called it profit share, and made out that all charges money was snacked between staff??? the more we kept the more bonus staff got? we had charges sheets to write on and had to log everyone given back with valid reason/ no valid reason then there was trouble lol

 

and at the end of the year we would get more money for xmas party out of charge money

Link to post
Share on other sites
janice514

janice514

Posted
  • Author
Posted
not sure they always called it profit share, and made out that all charges money was snacked between staff??? the more we kept the more bonus staff got? we had charges sheets to write on and had to log everyone given back with valid reason/ no valid reason then there was trouble lol

 

and at the end of the year we would get more money for xmas party out of charge money

 

 

or so they said all i can remember is paying for myself lol

Link to post
Share on other sites
noomill060

noomill060

Posted
Posted

Apologies- You post intrigued me and I suspect others too. I was hoping you would come back and tell us more. :)

 

Would you like to talk to the site founder? He would very much like to talk to you about your experiences.

Link to post
Share on other sites
yourbank

yourbank

Posted
Posted
not sure they always called it profit share, and made out that all charges money was snacked between staff??? the more we kept the more bonus staff got? we had charges sheets to write on and had to log everyone given back with valid reason/ no valid reason then there was trouble lol

 

and at the end of the year we would get more money for xmas party out of charge money

Was it part of your performance guidelines?

 

PLEASE DO NOT RESPOND TO THE NEXT QUESTION ON THE FORUM. Do you still have details of those performance guidelines specifically? (IF YES THEN PLEASE CONTACT BANKFODDER.....email bankfodder@consumeractiongroup.co.uk)

 

The last bit sounds soooo soooo dodgy to be honest. I think you might want to email admin above and have a chat perhaps.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

Link to post
Share on other sites
janice514

janice514

Posted
  • Author
Posted
or so they said all i can remember is paying for myself lol

 

i was trained in 1998 i think would be nice to know though how many banks were training in this way wouldnt it.

 

have been in touch with admin today, am so passionate about charges just frustrates me so much how they get away with it.

Link to post
Share on other sites
janice514

janice514

Posted
  • Author
Posted

hiya been in touch with admin today, and yes, i even contacted papers around 12 months ago, but bottled out when they contacted me back, x just got scared, but if the flood gates opened for honest people then hey wouldnt it be worth it

Link to post
Share on other sites
yourbank

yourbank

Posted
Posted
hiya been in touch with admin today, and yes, i even contacted papers around 12 months ago, but bottled out when they contacted me back, x just got scared, but if the flood gates opened for honest people then hey wouldnt it be worth it

 

I know what you mean re being scared by talking to the press. They can talk to you annonymously if necessary or if you feel that you do not want your name in the papers.

 

As an aside, I started within the bank around 1998, was never trained that way albeit different bank.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

Link to post
Share on other sites
MARTIN3030

MARTIN3030

Posted
Posted

Extremely interesting.Keep the juicy bits under wraps- a surprise for them.!!

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites
The GodMother

The GodMother

Posted
Posted

Oh looking like the bankers are comming out of the woodwork

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

Link to post
Share on other sites
janice514

janice514

Posted
  • Author
Posted

hiya dont keep disappearing sorry if it appears like that, need to speak to admin regarding this, plus have been doing some homework and trying to contact ex colleagues maybe who have notes or paperwork, trying to get an army lol

 

please please dont think i am hiding but work long hours also and with 5 kids find it hard to get on internet, plus have to fight teenagers for my turn.

 

j x

Link to post
Share on other sites
yourbank

yourbank

Posted
Posted
hiya dont keep disappearing sorry if it appears like that, need to speak to admin regarding this, plus have been doing some homework and trying to contact ex colleagues maybe who have notes or paperwork, trying to get an army lol

 

please please dont think i am hiding but work long hours also and with 5 kids find it hard to get on internet, plus have to fight teenagers for my turn.

 

j x

 

I think we are all impatient, but as the saying goes. "Rome wasn't built in a day!".

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

Link to post
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...