besty01 v ulster bank

[besty01]

sending 1st letter today recorded

fingers crossed

[lickthewallfatboy]

get stuck in besty-and you can uncross the old fingers,cos luck doesn't come into it!

 

you'll get what's yours eventually.....

[wjs501]

Good man besty,another one after the ulster bank.Dont expect them to be quick i sent my letter on 15th of june got a reply from their office in dublin to say it was passed on to them and they would be escalating the matter but i have heard nothing,that was on 23rd june and they have now hit the 40 day mark and still nothing.

I reckon they have escalated it to the depths of their vault hoping it will go away but it wont.

Just be paitent will keep you informed of how im going.8-)

[besty01]

was going to post letter today as i didnt get round to it on thurs

asked the girl would they accept a postal order for the £10.00 she said that it was going to be £8 per sheet

then said to make an appointment first before going down that route

so i am going to see the manager on wed

i will bring letter and £10.00 with me and get a reciept for both

maybe they have been told to keep it at branch level

i will update on wed morn after meeting

[lickthewallfatboy]

they cannot ask for anything more than the statutory max under the DPA of £10 -if your request is made under the DPA,they need reminding of this....

[besty01]

they will be lol

[thebakerboy]

Just reading through the posts, I got a reply last week from the Ulster bank with all my statements for the last 6 years, but the cheque I sent to them to cover the Data Protection costs was sent back to me about a week after they got my letter requesting the statements, they said that they didn't need it.

The exact line in the letter is

 

".. I have enclosed your cheque for £10 that you issued with your last letter, as we do not require it at this moment in time."

 

As I say I have been sent my statements, and I did get a letter from their Dublin office saying they had been told of the situation and would get things moving

 

Not sure why the cheque was returned, but that letter came from the local branch, might be the fact that I sent them a Nationwide cheque???

 

Just sending them my letter asking them to refund before action, to a nice sum of £1119.

 

Lets see how long it takes them.

[besty01]

that meeting was as useful as an ashtray on a motorbike

still says £8 a sheet because on microfich

lol

gave him letter so 40 days start from today 2-8-06

wouldnt take £10 cash as he has to ask head office first

asked me name of web site

which i gave him happily

i think i was wrong that they have put it to local level

the manager didnt think that i could claim any fees back as i didnt have the money in bank to cover dd or checks

will update as i recieve letters

[michellemeenan]

Hi all

 

I am going after the Ulster bank too, for the last 5 years , have all statements except 2, should I go ahead with 1st Prem. letter, or apply for 2 missing statements.

Would applying to bank for 2 statements get them without sending DPA SARletter??

michelle

 

(hope this goes to the right place)

[besty01]

hi if u think u have charges on the 2 missing statements then yes go for it

[big aid]

that meeting was as useful as an ashtray on a motorbike

still says £8 a sheet because on microfich

lol

gave him letter so 40 days start from today 2-8-06

wouldnt take £10 cash as he has to ask head office first

asked me name of web site

which i gave him happily

i think i was wrong that they have put it to local level

the manager didnt think that i could claim any fees back as i didnt have the money in bank to cover dd or checks

will update as i recieve letters

the 40 days does not start until they have recieved the cheque for £10.

maybe the people at branch level don't know this, altough i would be surprised. seems to me like a stalling tactic. if they do not comply fully with your SAR ask them for a detailed reason in writing.

send another copy of the letter to the head office and include the cheque.

[big aid]

Hi all

 

I am going after the Ulster bank too, for the last 5 years , have all statements except 2, should I go ahead with 1st Prem. letter, or apply for 2 missing statements.

Would applying to bank for 2 statements get them without sending Data Protection Act SARletter??

michelle

 

(hope this goes to the right place)

at the top of the other instiutions page just click on new thread and start your own.

 

good luck

[kibby]

Have u heard anything from the ulster bank. I went into my online account and copied the statements showing the charges i had received this year as well as the refunds i received. Even though was i refunded a few hundred pounds I am still out of pocket £1200 and thats just this year alone. So basically i didnt send the data protection act letter, just a basic one of my own. That was on 23 June and i havent heard anything so i sent another letter on 24 July and still nothing. Do u think i would be better to send the data protection letter or just wait??

[big aid]

this site has constructed a format which is recognised by the banks as being one which is successful, probably due to the support that is offered from everyone.

if you follow this format and take your letters from the templates library with minimal changes, the bank will soon become aware that you have a support network behind you.

on the other hand, if you are sending letters of your own consruction, they will know that you are an individual on your own and they will know that the chances of ****ing you off are a lot higher.

 

kibby

read this site as much as you can and send off your SAR with a £10 cheque recorded delivery

 

long winded but i hope it helps

[besty01]

recieved letter from ulster bank

thank you for your letter dated 30-7-06 where you requested details of all charges back over 3 years 6 mths

i have now asked our group regulatory risk unit to forward you the statement details you have requested since the acc was opened.i hope u understand that the production of these will take a little time,however we will of course be complying with your request within the period allowed under the dpl.

from bank manager local branch

[besty01]

got letter from

group regulatory risk

ulster bank group center

georges quay

dublin 2

 

 

thank you for your letter 30-7-06.i am the data protection manager for ulster bank.your request has been forwarded to me for review and i will be in contact as soon as i have collated the information you require

 

 

elizabeth gilmore

 

 

telephone 01 6084000

facsmile 01 6084033

[besty01]

still nothing from usless bank

roll on the 7th of sept lol

[steviep]

elizabeth gilmore doesnt exist,the data protection department doesnt exist,

i got the exact same standard replys.

you try ringing the dublin number and asking for the above...no one has heard of either!!!

what i did was made a complaint to dublin that i wanted passed onto my local branch, i then called local numpty manager and explained what i was doing.

he fairly perked up when i mention head office in dublin.

anyway i explained that i was reporting them to the information commisioners office(http://www.ico.gov.uk)

lo and behold a courier sent the documents within 3 days.

went through it all and started a claim for £1600.

that was 2 weeks ago.

today £250 has magically appeared in my account.

keep hassling them and gl:)

[besty01]

i will wait till the 7th sept if nothing ill estimate that they owe me £2000

and then see what happens

[monstermind]

Besty, I sent my DPA request to Ulster Bank on 9th June, got the letter from Elizabeth Gilmore dated 27th June saying it had been escalated etc, finally got the statements (poor photocopies!) yesterday on 25th August.

 

Elizabeth Gilmore appears to exist, by the way, as I spoke to her twice last week chasing up the statements.

 

Apparently the statements were originally posted to me on 8th August, (ie they waited the full 40 days from their first letter to me before posting - they should have sent them within 40 days of reciving my request.) I didn't receive these (if they were posted!). Duplicates, as I said, were received yesterday.

 

Am claiming just over £2000 in charges from Ulster. Sending my 1st letter claiming a refund on Monday. Will start my own thread over the weekend to mark progress.

[besty01]

have u a phone num for her

the one i got wont connect

[monstermind]

The number I used was on the original letter I received from Dublin -

+353 (0)1 6084000.

 

It's a switchboard, I just asked for Elizabeth Gilmore and was put straight through. She was quite friendly - she asked if I was calling from the Bank Action Group (!!), I said no I'm an account holder. She promised to call me back, which she did an hour or so later.

[besty01]

recieved statements today 31-8-06

[besty01]

charges come to £2576

lba getting sent tommorow lol

[besty01]

quick question

when a dd is returned ur charged 30.00

next mths statement ur charged agin

so 60.00 for 1 failed dd

is this right