benmooe vs Virgin Media

[benmooe]

Hi there

 

First time poster. Long time consumer activist

 

Recently i had virgin install their lovely services in my new house.

 

We have been having many problems with the broadband service since installation and have had 4 technicians come out. we where paying for XL and where getting less than 1mbps speeds according to 3 speed test websites before the technicians came out and intermittent 8 - 15mbps connections after they came.

 

Thing is i am an ex technician for a broadband company and know that cable should only differ 3 mbps from the top cap in extreme conditions and so i downgraded and to my disgust they had said there was a £1.50 difference in the bill. I have written a long angry letter giving them 15 days to respond and am awaiting a response. I shall tell you all how it goes. Anyone have any more advice on where to go from here?

[saintly_1]

Hi and welcome to CAG

 

Please keep us informed on how you get on

 

 

Saint

[xuntitledx]

The probable reason why they have advised that to downgrade would only save you £1.50 per month would be because they may have put you on a bundled offer incorporating the BBI XL. Now you have asked to downgrade, you would not be eligible for this and therefore would lose the discount.

Can I ask how much you were paying before so I can offer further advice?

In terms of the slow speed issues, you should be credited for your loss of service as long as this has been reported on the account - if you have had technicians out then you will be covered in this respect.

If you have written a letter, they have 28 days to respond.

Hope this helps.