Lost Season Tickets

[rise49]

Hi,

 

Great site you have got here so hopefully you may be able to help me? Before I begin please don't laugh when I tell you my team.

 

I purchased 4 season tickets for Nottingham Forest for me, my brother and two under 12s at a cost of £820. I either lost these tickets or they were stolen, and Forest refuse to replace them. Is there anything that can be done? I understand I am to blame for losing them but should they have steps in place to help with problems like this?

 

I have been in contact with the club and they have confirmed that my season tickets have not been used for the last 5 matches.... Surely if I paid for these seats and they haven't been used I am entitled to a reimburesment for these?

 

There terms and conditions state that :-

 

We Will only issue you a replacement season ticket book once payment has been received to the value of the remaining number of matches still to be played in the season at the time our ticket office is notified. We strongly advise all season ticket holders to ensure either there household insurance or an alternative policy covers this eventuality.

 

It sounds like it is set in stone with there rules, but just want to bee 100% sure there is nothing I can do before I wave goodbye to £820.

 

Thanks for any advice you can give,

[rise49]

Forgot to add this is the reply that I recieved off Forest, The second page really is quite sad to read, And so far off the mark it's laughable.

 

Dear Mr Morris

 

The Board of Directors have asked me to reply to your letter concerning your request for duplicate season tickets.

 

 

Whilst we sympathise with your situation,we outline our lost or stolen season ticket policy at the beginning of every season. Our policy states that it is the responsibility of all season ticket holders to ensure that they have sufficient insurance to cover the loss or theft of their season ticket books, as the club will not issue replacements without the payment of the full face value, pro-rata to the number of League matches still to be played in a season.

 

 

A copy of our season ticket literature can be forwarded to you should you require it for reference or alternatively this policy is clearly displaced on the official club website. We do also state our policy in the conditions of issue located inside the front cover of the season ticket book. Unfortunately, Nottingham Forest and other football clubs have found fraudulent duplicate claims in previously years that have enforced us to use a policy such as this.

 

 

There are other clubs that have a no duplicate policy on season and matchday tickets. Some clubs will offer duplicate tickets, particularly those clubs that use access control systems. These are the clubs that give supporters credit card style season tickets that can simply be deactivated if lost. Individual clubs will have their own ticketing policies and ours has now been in place for a number of years.

 

 

We have made every effort to assist you with complimentary reprinted tickets for the fixtures against Ipswich Town and Cardiff City, giving you time to check if the tickets were just temporarily misplaced and for our security department to use their best endeavours to check if your tickets were being used by someone else.

 

 

Our security department will continue to make every effort to reclaim your season ticket books should anybody attempt to use them at The City Ground. At the previous two matches we have been unsuccessful, however, our Safety Officer has assured me that we will continue to try to retrieve your tickets if they are used in the future.

 

 

(PAGE 2)

 

 

The Board have also asked that i inform you that we have recieved and declined requests for duplicates from other supportors. We must treat all our supportors in the same and fair manner.

 

 

Yours sincerly

 

 

Tim Bradd

Ticket Office Manager

Nottingham Forest FC

[Conniff]

Hi rise, (no pun intended)

 

You said not to laugh at your choice of club, why not, they are laughing all the way to the bank with this one.

I would think this could be classed as an unfair term and needs looking into.

 

How did you pay for the ticket?

[ForestChav]

I would have thought they could cancel the ticket number on your ST and replace it with one of a new number? Not really sure how they work though, as I tend to just get tickets when I want to go.

 

(Calderwood out)

[jonni2bad]

The problem with these season tickets is that they are easily sold (if stolen etc) since the turnstile operators have no facility to check anything other than the token number - and that the age of the person using it matches the category of ticket being used (i.e. a young person using an OAP ticket is easily spotted).

 

Anyone buying these tickets will just go into the ground and sit wherever they can that's free - they certainly don't just head straight for the seat number shown on the ticket.

 

I too have committed heinous sins in my past life and my punishment was to become a fan of this club... I also know that people, in years gone by, have sold their books on and attempted to obtain a replacement.

 

By the way, I am in no way suggesting you have, I am merely pointing out why the club cannot offer a replacement.

 

As to the legality, I didn't ever question it because I never lost mine, but it might well be worth checking upon.

 

I think - in this day and age - that paper tickets for season ticket holders are way past their use-by date and simple plastic cards are easily cost-effective enough to be introduced at clubs even smaller than this. That doesn't help you though!

 

C-O-Y-R

[rise49]

Hi rise, (no pun intended)

 

You said not to laugh at your choice of club, why not, they are laughing all the way to the bank with this one.

I would think this could be classed as an unfair term and needs looking into.

 

How did you pay for the ticket?

 

Thanks for your reply, it's much appreciated.

 

Forest always seem to mock us supporters, They are woeful at customer care it just seems they don't give a damn, The annoying thing is they know we can't just go and support another team, So us fans just have to accept it....

 

I paid for the tickets with cash unfortunately, so not much I can do at the minute. If I had paid by card I am sure I would have been able to claim back off that?

 

Do you really think there is a chance then? and what is the best way to move forward on this? I was just going to take them to the county court and hopefully make them see sense but I really don't know how the legals systems work or whether it would be worth it? £50 at christmas is a bill I can do without really.

 

I would have thought they could cancel the ticket number on your ST and replace it with one of a new number? Not really sure how they work though, as I tend to just get tickets when I want to go.

 

(Calderwood out)

 

They have said that they really can't do this as it would be too time consuming checking each ticket, Although the stand I am in TE lower there are only 1250 season tickets to check, hardly a mammoth task.

 

Your right about Calderdud

 

The problem with these season tickets is that they are easily sold (if stolen etc) since the turnstile operators have no facility to check anything other than the token number - and that the age of the person using it matches the category of ticket being used (i.e. a young person using an OAP ticket is easily spotted).

 

Anyone buying these tickets will just go into the ground and sit wherever they can that's free - they certainly don't just head straight for the seat number shown on the ticket.

 

I too have committed heinous sins in my past life and my punishment was to become a fan of this club... I also know that people, in years gone by, have sold their books on and attempted to obtain a replacement.

 

By the way, I am in no way suggesting you have, I am merely pointing out why the club cannot offer a replacement.

 

As to the legality, I didn't ever question it because I never lost mine, but it might well be worth checking upon.

 

I think - in this day and age - that paper tickets for season ticket holders are way past their use-by date and simple plastic cards are easily cost-effective enough to be introduced at clubs even smaller than this. That doesn't help you though!

 

C-O-Y-R

 

Cheers mate,

 

I fully agree that Stolen tickets will get sold, The thing that is annoying me is that the tickets have not been used at all since I have lost them, Forest head security has confirmed this so surely they must realise that the likely hood of them being used now is slim.

 

I even said that I would pay full price for my season tickets again and at the end of the season it came to that my old season tickets were not used I would then get a refund of my money, That I thought was fair but they refused outright. They really don't want to help at all.

 

We indeed must have sinned in a previous life to end up supporting the Reds. So so painful to watch sometimes, I must have been into dominatrix in a past life :grin:

 

It is true though our system is so old and tired now. I went to Elland road last season and there system is a barcode style type. Much better and more secure than ours...

 

I am looking into the legality of it, hopefully there is something I can do because paying £60 quid for every match which I have already got tickets for is putting pressure on my finances.

 

It's good to see Forest fans are on this board, And I though we were a dying breed:-D

[jonni2bad]

I never said I was alive!

 

Have you thought about approaching the Evening Post with your problem? They might be interested in a 'plight of the little people' story, and this might help put pressure on NFFC to change their mind.

 

I would also give a quick shot at BBC East Midlands and Central News. It's not an earth shattering story, by some way, but on a 'slow news day' you might just be lucky. I've certainly seen worse...

 

Concentrate on the 'kids' angle and how much they are missing watching their favourite team. Think about how the news channel would tell the story...

 

I will send the BBC News Room tel via PM to you.

[rise49]

I never said I was alive!

 

Have you thought about approaching the Evening Post with your problem? They might be interested in a 'plight of the little people' story, and this might help put pressure on NFFC to change their mind.

 

I would also give a quick shot at BBC East Midlands and Central News. It's not an earth shattering story, by some way, but on a 'slow news day' you might just be lucky. I've certainly seen worse...

 

Concentrate on the 'kids' angle and how much they are missing watching their favourite team. Think about how the news channel would tell the story...

 

I will send the BBC News Room tel via PM to you.

 

Nice one Jonni2bad,

 

I will give them a ring and see what they say,

 

I have been told by Consumer Direct that there is nothing that can be done and it is within the laws Only option left is to send a formal letter and see if I can get them to change there mind with using the unfair card. I'm not holding my breath though.... Oh well always next year to pay £820 quid for the tickets again