@npowerhelp Hillards & npower - pre-payment & debt

[ozzywizard]

I had various offers of 'goodwill gesture' payments, the only time I actually got a credit was just after the original incident, where they put £30 (I think) on the key for me, to replace what had been wiped out. At the time of the meter change in March a £40 credit was on the new meter as installed, but that was then added to the 'debt' on the next bill!

Okies quick comment here, they have failed you yet again unfortunatly. This is an absolute conn. Seriously a deceitfull way of deceiving a customer into believing they have been credited when they clearly have not.

so you had 30 and 40 added to your meter as a gesture of goodwill total of 70 pounds . . . this is called "fake money". .

 

Hard to explain expecially when i am tired, lol . . .

 

you pay your meter that gives you credit, this monies then is transfered onto your actual account as a monetry payment off your billed unit useage... If a credit is given onto your meter but not money onto your account you gain nothing as your useage is still billed and if not enough funds credited through meter than the account shows a debit so it is then added as a debt on your meter causing a higher collection rate.

 

Hope I made sense if not I will explain better tomorrow lol.