Glasswells - Chester Draws, major difference compared to showroom model.

[danielson81]

Hi there,

 

In July 2008 I bought a Tavistock 3+4 Chester Drawers from Glasswells Furniture for £500.

 

Around a month ago I notice the draws had dropped slightly.

 

So I phoned up Glasswells and told them and they sent someone round to inspect it.

 

Basically they said it has dropped because too much weight was in it.

 

However when I saw the same product in the companies showroom yesterday (which was also the same

 

on in July) I noticed the horizontal beams were twice as thick.

 

 

Glasswells have offered to repair the Chester drawers, by fitting a new beam and a metal bracket.

 

However when questioned they refused to repair it to the spec in the showroom. When questioned

 

further they said the supplier can change the spec without telling anyone as it wasn't a

 

structural change.

 

 

I just wondered what my rights are, as I feel the build quality I got differs from the actual

 

model on display. The build quality of the item on display seems a lot better than mine.

 

I paid £500, and I expected very good quality for that price !

 

 

Any help appreciated.

Edited October 21, 2008 by danielson81

[gyzmo]

The manufacturer can change the spec, but the seller should either:

 

supply one of the same specification

advise of the change in specification BEFORE purchase

remedy the situation so it is brought up to spec as it should have been when purchased.

 

This borders on a false trade description, but you must ak yourself this:

 

Will the proposed repair do the job that you want it to?

 

If the answer is no, report it to Trading standards . consumer direct