Amazing advice, I’ll nip on PayPal and donate you a coffee to say thanks! It’s hugely appreciated - this is stressful!
I’ve drafted this! With your advice, I didn’t mess around I’ve yet to receive the call from the manager so I’m gonna name drop here when I speak to him!
Hi DFS,
As I mentioned in my email yesterday, we received our delivery of - two seater sofa, footstool and electric recliner. The recliner arrived damaged with a scuff that has started to peel the leather on the arm, a scuff on the side and a bent front leg. I was advised that I would receive a phone call to discuss this, however I did not.
I am now exercising my right to reject the recliner due to defects on delivery under the consumer goods act. I would like either a full refund or replacement. I do not want it repaired. We waited nearly 6 months for this seat to arrive with scuffs, a bent leg and damaged leather.
I would like the old seat uplifted within 7 days and the refund or replacement to be arranged within this timeframe, if you require inspections please note these must be arranged within the 7 days.
If a replacement is agreed upon within a reasonable time, I would also require, confirmed in writing, that our sofa care coverage will be extend to include the delay in replacing the recliner.
I am aware that if any defects manifest them self within the first 30 days, then the presumption is that the defect was always there at the time of delivery.
I would like a resolution in place within 7 days. If that is not the case then I will proceed with a letter of claim. If the recliner is not uplifted within this time frame I will be including storage charges of £30 per day in my claim.
I look forward to your response.
Many thanks