Bank Charges From Abbey National Help!

[Bookworm]

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/154154-hardship-stayed-claims.html

 

Have a look at that and adapt for your circumstances.

[42man]

I'm moving this to the Abbey forums for you....

[Gazza112]

Hi Bookworm

 

Thanks for the info, i'll get that letter of to the Bank with my Hardship case. On the DD can i cancel from the bank or do i have to contact AOL and cancel it from there.

 

Hi 42man

 

Thanks for moving this to to the Abbey forum.

 

 

Gaz

[Bookworm]

Get the bank to cancel it. If you bank online, you can do it yourself. ;-)

 

Let us know how you get on.

[Gazza112]

Hi Bookworm

 

I did ask the bank on saturday, if they could move this DD to my other account as thats got an overdraft facility on it that i dont use at the moment. But they said they couldn't move or cancel this, As i need to contact the people direct to get the DD moved.

 

Gaz

[Bookworm]

Ah, yet another fine piece of advice by Abbey.

 

Don't ask, tell them. Tell them you want this DD cancelled, and to do it now.

 

Then you'll have to contact AOL to tell them that you have done so and give them your new account details where you want the DD to go to from now on, or ask them for their account details so you can start paying by BACS/Standing Order (If they'll let you, I haven't been with AOL for many more years than I can recall).

[citizenB]

Is there an update on this one Gazza ?

[Gazza112]

Hi CitizenB

 

Yes there are update to this, Abey took £40 out of my account again.

This was due to the charging me the first month bringing me just overdrawn, then refunding me £35 bringing me back into credit, but because the original charges took me over they decided to take £40 out for the sake of it.

Funny you asked about updates i received a letter yesterday from Abbey same person, saying he can't see where i'm in hardship and the charges are fare.

Here's the letter i received yesterday.

 

 

 

 

So i don't know where to go from here, as writing to this person just like talking to a brickwall.

 

Gaz

[kiptower]

write to them and "DEMAND" ( milton keynes address ) it is forwarded to the "HARDSHIP TEAM" was set up in early september, if you are on Benifits, normaly takes 4 - 6 weeks to get resolved or if you ring C/S and tell them you are a hardship case and get them to refer your case to the "HARDSHIP TEAM"

 

or the email customerservice@abbey.com

 

and give them info etc of your situation and ask them to get the HARSHIP TEAM" to ring you are a "HARDSHIP CASE" when they ring you they can take all your details etc over the phone , benifits and out-goings etc etc

[Gazza112]

Hi Kipower

 

Thanks for coming to my thread and your info.

I'll get onto them, as this Richard Harris from Abbey seems usless i did send him a breakdown off all my outgoings but i think he just turned a blind eye.

I'll do what you said and i'll get intouch with Customer Service.

 

Gaz

[citizenB]

Good luck with this Gazza

[Gazza112]

Hi All

 

Just to warn all to check there statements from Santander.

Received my statement through today and was charged 3 £25 fees total £75 in charges for Unauthorised Overdraft/Instant Overdraft.

The thing is i never went over my limit at all, as i checked my statement on line.

I contacted Santander and they apologised as this was a computer error, and have removed these charges from my account.

 

Gaz

[Guest Old_andrew2018]

Would this apply to Alliance & Leicester accounts, I am ashamed to say I don't check my statements on a regular basis, I should know better.

[Gazza112]

Hi Old Andrew

 

No, it's only to do with Abbey/Santander.

It would of cought me out, until i went on line to check my account.

So it will keep me on my toes when i receive a statement in future.

 

Gaz

[Guest Old_andrew2018]

Tanks Gazza,

Abbey and A&L are now in the same stable so I'l keep a close watch on my account, I glad I noticed your post.

 

Andy

[suzyalan]

They have just send my new ATM card to the wrong address!! Luckily its a small community and my postman saw that it was delivered to me. Complete fraudsters indeed for deducting charges wrongfully too

[Guest Old_andrew2018]

Well I've had a e-mail and now a letter from Santander, A&L will be transferred to Santander, totally opposite to what was stated when they took over.

I expect I'll have to suffer from the incompetence that is Santander.

 

Andy

[suzyalan]

I have just wasted about 40 minutes on the phone to them and they cannot explain why my card went to the wrong address. At one point she said I used to live at the incorrect address!!